TOLULOPE AZEEZ
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.
Overview
3
3
years of professional experience
Work History
Store Associate
Davogue event centre and hotel
02.2021 - 05.2023
- Maintained tidy and organized store to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Transported merchandise to sales floor and restocked shelves, racks and bins.
- Increased sales and customer satisfaction through personalized servicing.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Answered customer questions regarding store merchandise, department information, and pricing.
Food Associate /Cashier
Cedar point
05.2020 - 10.2020
- Greeted and assisted customers in a friendly and professional manner, creating a positive in-store experience.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a clean and organized checkout area, ensuring the availability of necessary supplies.
- Addressed customer inquiries, resolved issues, and escalated complex problems to the appropriate department when necessary.
- Promoted sales and discounts, upsold products, and encouraged customers to participate in loyalty programs.
- Collaborated with team members to ensure a smooth and efficient workflow during peak business hours.
- Worked flexible schedule and extra shifts to meet business needs.
- Performed end-of-day cash reconciliation, balanced cash drawers, and prepared bank deposits.
- Assisted with inventory management, restocked shelves, and conducted price checks.
Education
B.Sc. Mass Communication & Media Studies -
Babcock University
Ogun State, Ogun State12.2020
Senior Secondary School Certificate (SSCE) -
College
Lagos, Lagos12.2015
Skills
- Customer Service
- Cash Handling
- POS Systems
- Retail Operations
- Conflict Resolution
- Communication
- Team player
- Attention to Detail
- Team Collaboration
- Problem Solving
- Written and verbal skill
- Time Management
- Sales and Customer service
- Product Display
- Payment Processing
- Shipment Processing
- Cost Analysis
- Sales Techniques
- Display Setup
- Pricing and Signage Updates
Accomplishments
- Supervised team of 50 staff members.
- Earned "Employee of the Month" award Nov 2022
References
Available upon request
Timeline
Store Associate
Davogue event centre and hotel
02.2021 - 05.2023
Food Associate /Cashier
Cedar point
05.2020 - 10.2020
B.Sc. Mass Communication & Media Studies -
Babcock University
Senior Secondary School Certificate (SSCE) -
College
Similar Profiles
Manzil BoharaManzil Bohara
Jnr Sous Chef at Hudson Hotel and Event centreJnr Sous Chef at Hudson Hotel and Event centre
Nikki VallettaNikki Valletta
Corporate Sales & Event Manager at Hamilton Convention Centre by Carmen's & Carmen's Event CentreCorporate Sales & Event Manager at Hamilton Convention Centre by Carmen's & Carmen's Event Centre
Binh NguyenBinh Nguyen
Chef at Chateau Le Parc Event Centre - The VinyardChef at Chateau Le Parc Event Centre - The Vinyard
Khanh HoKhanh Ho
Store Associate at CVS Pharmacy, RetailStore Associate at CVS Pharmacy, Retail
Katlego TongKatlego Tong
Store associate at Choice ClothingStore associate at Choice Clothing