TOLULOPE AWOGBEMI
London
Summary
Compassionate and clinically prepared Practical Nurse with strong experience supporting individuals with complex medical needs, developmental disabilities, and vulnerable women in crisis. Skilled in assessments, medication administration (theory + clinical), wound care, crisis intervention, and therapeutic communication. Brings a calm, confident presence, excellent prioritization, and a strong foundation in patient-centered care across long-term care, community, and rehabilitation settings.
Knowledgeable [Desired Position] with solid background in customer communication and problem resolution. Adept at handling high-volume calls and resolving customer issues efficiently. Demonstrated proficiency in active listening and effective communication.
Professional with strong experience in outbound sales and customer service. Adept at building rapport, driving results, and adapting to changing needs. Skilled in communication, problem-solving, and team collaboration. Known for reliability and focus on achieving team goals.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Call Agent
Bill Gosling Outsourcing
London, ON
01.2018
Support Worker (Violence Against Women Services)
Anova Women’s Shelter
London, ON
05.2024 - Current
- Provide trauma-informed emotional and practical support to women experiencing domestic violence
- Conduct crisis intervention, safety planning, and de-escalation
- Support clients with mental health needs and stabilization
- Maintain confidentiality, boundaries, and a therapeutic environment
- Collaborate with nurses, social workers, and community partners
Support Care Worker
PHSS Medical & Complex Care
London, ON
03.2022 - Current
- Provide direct care to individuals with complex medical and developmental needs
- Support ADLs, mobility, feeding, and behavioral stabilization
- Monitor and report changes in condition to nursing staff
- Implement individualized care plans and emergency procedures
- Promote safety, dignity, and independence in a medically complex environment
Personal Support Worker
Dearness Home
London, ON
12.2018 - 12.2025
- Delivered compassionate care to residents in LTC
- Assisted with ADLs, feeding, bathing, and mobility
- Observed and reported changes in resident condition
- Supported a respectful, person-centered environment
Practical Nursing Student — Clinical Placement
Dundurn Place Care Centre (LTC)
Hamilton, ON
- 03.2025
- Performed focused assessments, vital signs, and chronic condition monitoring
- Assisted with medication administration under supervision
- Provided wound care, skin assessments, and pressure injury prevention
- Supported residents with ADLs, mobility, and restorative care
- Documented care accurately and communicated changes to supervising nurses
- Applied therapeutic communication and person-centered care principles
Support Worker
St. Joseph’s Healthcare (Parkwood Institute)
London, ON
08.2021 - 03.2022
- Supported patients in rehabilitation and long-term care units
- Assisted with mobility, transfers, and therapeutic activities
- Ensured patient safety, comfort, and emotional support
- Collaborated with nursing staff to support care plans
Credit Analyst
Heritage Bank Ltd.
Lagos, Nigeria
01.2010 - 01.2016
Education
Practical Nursing Diploma -
Mohawk College
Hamilton, ON04-2025
Personal Support Worker Certificate - undefined
triOS College
London, ON01-2018
MBA - undefined
University of Ado Ekiti
Nigeria01-2015
BSc Accounting - Forensic Option
Achievers University
Nigeria01-2005
Skills
- Focused assessments & vital signs
- Medication administration (oral, topical, injections — per PN scope)
- Wound care, dressing changes, skin integrity monitoring
- Chronic disease management (COPD, CHF, diabetes)
- Mental health & trauma-informed care
- Crisis intervention & de-escalation
- IPAC, PPE, isolation precautions
- Safe patient handling, mobility & transfers
- Documentation & electronic charting
- Interdisciplinary collaboration
- Strong clinical judgment & prioritization
- Problem-solving skills
- Answering questions
- Call center experience
- Customer communications
Languages
English
Full Professional
Certification
- First Aid & CPR (HCP) with AED — 2023
- CPI – Crisis Prevention Intervention — 2023
- Mental Health First Aid — 2021
- WHMIS / Worker Health & Safety Awareness — 2021
Timeline
Support Worker (Violence Against Women Services)
Anova Women’s Shelter
05.2024 - Current
Support Care Worker
PHSS Medical & Complex Care
03.2022 - Current
Support Worker
St. Joseph’s Healthcare (Parkwood Institute)
08.2021 - 03.2022
Personal Support Worker
Dearness Home
12.2018 - 12.2025
Call Agent
Bill Gosling Outsourcing
01.2018
Credit Analyst
Heritage Bank Ltd.
01.2010 - 01.2016
Practical Nursing Student — Clinical Placement
Dundurn Place Care Centre (LTC)
- 03.2025
Personal Support Worker Certificate - undefined
triOS College
MBA - undefined
University of Ado Ekiti
BSc Accounting - Forensic Option
Achievers University
Practical Nursing Diploma -
Mohawk College