Tolu John
Toronto,ON
Summary
Results-driven Account Manager with a strong track record in enhancing client relationships and driving revenue growth through strategic initiatives. Expertise in problem-solving, negotiation, and effective communication has led to improved processes that boost efficiency and customer satisfaction. Proven ability to lead teams towards shared objectives, while consistently achieving bottom-line results.
Overview
7
7
years of professional experience
Work History
Account Manager
Upwork
Toronto
05.2023 - Current
- Managed an extensive portfolio generating $200,000+ in monthly revenue, exceeding sales targets by 20%.
- Successfully negotiated new and renewal contracts, closing 90% of proposals with high-value clients.
- Implemented CRM automation tools, conducted performance audits, identifying key areas for revenue growth, increasing profits by 20%.
- Consistently maintained an average client retention rate of 85%, with a focus on building long-term partnerships with clients and businesses.
Inside Sales Account Manager
Acuity Insights
01.2021 - 01.2024
- Own and manage end-to-end relationships with high-value enterprise accounts, ensuring high customer retention and renewals
- Drive $1M+ in annual revenue through strategic account planning, cross-selling, and upselling SaaS solutions
- Identify expansion opportunities within existing accounts, achieving a 30% increase in product adoption across key clients
- Utilize Salesforce for pipeline management, forecasting, and account tracking, improving accuracy in sales projections by 20%
Business Development Specialist
Acuity Insights
01.2019 - 01.2021
- Exceeded sales quota by 35% in 9 months, identifying and capitalizing on new revenue streams through targeted prospecting
- Conducted deep discovery conversations to uncover customer pain points and position solutions effectively
- Led a team to manage six trade show booths, generating hundreds of qualified leads and increasing client acquisition rates
- Developed consultative sales strategies to convert leads into long-term customers, increasing retention by 20%
Project Coordinator
Latam Group
01.2018 - 01.2019
- Implemented new project management tools, improving workflow automation and productivity by adhering to project management methodologies( Agile,Scrum)
- Secured $500k in funding for new business over 8 months through fostering strategic relationships and collaborating with key decision makers
- Managed project timelines, ensuring 100% on-time completion of deliverables
Education
MSC. - BUSINESS ANALYSIS
York University
DIPLOMA - BUSINESS PRINCIPLES
Seneca College
BSC. - INFORMATION TECHNOLOGY
Nottingham Trent University
Skills
- Relationship Management
- Account Retention
- Revenue Growth
- Technical Product Knowledge
- KPI Analysis
- CRM Tools
- Contract Negotiation
- Revenue Optimization
- Negotiation
- Stakeholder Management
Account Manager Highlights
Ownership of Customer Relationships: Shortened onboarding time by 30%, improving time-to-value through structured implementation roadmaps and hands-on training sessions for new customers.
Collaborative Account Strategies: Partnered with the Marketing and Product team to develop targeted campaigns, increasing product feature adoption among key accounts by 25% through optimized webinars and content strategy.
Revenue and Expansion: Increased annual recurring revenue (ARR) by 40% by identifying expansion opportunities within enterprise accounts and successfully upselling premium SaaS solutions.
Timeline
Account Manager
Upwork
05.2023 - Current
Inside Sales Account Manager
Acuity Insights
01.2021 - 01.2024
Business Development Specialist
Acuity Insights
01.2019 - 01.2021
Project Coordinator
Latam Group
01.2018 - 01.2019
MSC. - BUSINESS ANALYSIS
York University
DIPLOMA - BUSINESS PRINCIPLES
Seneca College
BSC. - INFORMATION TECHNOLOGY
Nottingham Trent University
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