Tolu Aiyenigba
Winnipeg,MB
Summary
Resourceful Helpdesk Support Engineer known for high productivity and efficient task completion. Possess specialized skills in troubleshooting, technical support, and network administration. Excel in communication, problem-solving, and teamwork, ensuring smooth IT operations and positive user experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Helpdesk Support Engineer
Bureau of public enterprise
Abuja , Fct
01.2023 - 12.2023
- Updated existing documentation as needed based on changes in technology or processes.
- Set up equipment for employee use, performing or properly installing cables, operating systems or software.
- Ensured compliance with security policies and procedures to protect sensitive information.
- Oversaw daily performance of computer systems.
- Tested network connections for proper functionality and speed optimization.
- Provided remote troubleshooting and support for software and hardware problems.
Intern
Centrifuge
Abuja , FCT
06.2016 - 08.2016
- Conducted comprehensive testing and debugging of web applications, while identifying and resolving critical issues before deployment.
- Designed a user-friendly sign-up homepage that effectively boosted the company's online conversion rate within the first quarter.
- Developed agendas for meetings and events, ensuring timely completion of all tasks.
Education
High School Diploma -
Red River College of Applied Arts, Science And Technology
Winnipeg, Manitoba 06-2025
Bachelor of Science - Economics
Nile University of Nigeria
Abuja, Nigeria 06-2022
Skills
- Network troubleshooting
- System optimization
- Hardware and software repair
- Help desk support
- Helpdesk operations
- System configuration
- Hardware and software installation
- Application installations
- Support end-users
- Customer service
- Technical support
Certification
- Microsoft office certificate -New Horzion
- Customer service Fundamentals
- A+
- Google Digital Marketing & E-commerce
Timeline
Helpdesk Support Engineer
Bureau of public enterprise
01.2023 - 12.2023
Intern
Centrifuge
06.2016 - 08.2016
High School Diploma -
Red River College of Applied Arts, Science And Technology
Bachelor of Science - Economics
Nile University of Nigeria
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