Tolidji Arnauld Assogba Balle
Ottawa,ON
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
6
6
years of professional experience
Work History
Technical Support Representative
MSI Corps/ Bell Canada
08.2022 - 08.2023
- Managed high levels of call flow and responded to customers technical support needs.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone.
- Documented support interactions for future reference.
Production Associate
Bedard Ressources
11.2019 - 06.2021
- Supported production needs by performing routine tasks using standard procedures and equipment.
- Inspected final products to assess compliance with quality standards and established tolerances.
- Organized work to meet demanding production goals.
- Tracked production statuses, coordinated workflow and reported and coordinated schedules.
Tax Assistant
Fiduciaire Conseils & Assistance
01.2018 - 10.2020
- Analyzed financial records to verify accuracy of tax returns.
- Prepared tax returns for clients in various industries according to government regulations and requirements.
- Communicated with clients regarding tax situations, providing guidance on financial decisions.
- Facilitated communication between clients and tax authorities.
- Researched tax implications for various deductions and credits.
Education
AEC - Internet Programming / Computer Science
Cdi College
Montreal, QC11.2021
BBA - Tax Administration
National School of Administration
Abomey Calavi12.2015
High School Diploma -
College Jean Piaget
Abomey Calavi07.2012
Skills
- Issue Troubleshooting
- Hardware Upgrades
- Application Installation
- Technical Issues Analysis
- Issue and Resolution Tracking
- MS Office Proficiency
- Resolve Technical Problems
- Organizational Skills
- Hardware and Software Configuration
- Feature Activation
- Responding to Technical Questions
Timeline
Technical Support Representative
MSI Corps/ Bell Canada
08.2022 - 08.2023
Production Associate
Bedard Ressources
11.2019 - 06.2021
Tax Assistant
Fiduciaire Conseils & Assistance
01.2018 - 10.2020
AEC - Internet Programming / Computer Science
Cdi College
BBA - Tax Administration
National School of Administration
High School Diploma -
College Jean Piaget
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