Professional Summary
Overview
Work History
Education
Skills
Timeline

Tolidji Arnauld Assogba Balle

MSI Corps/ Bell Canada
Ottawa,ON
6
years of professional experience

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Work History

Technical Support Representative

1 Year
MSI Corps/ Bell Canada | 08.2022 - 08.2023
  • Managed high levels of call flow and responded to customers technical support needs.
  • Assisted customers in identifying issues and explained solutions to restore service and functionality.
  • Configured and tested new software and hardware.
  • Responded to customer inquiries and provided technical assistance over phone.
  • Documented support interactions for future reference.

Production Associate

1 Year 7 Months
Bedard Ressources | 11.2019 - 06.2021
  • Supported production needs by performing routine tasks using standard procedures and equipment.
  • Inspected final products to assess compliance with quality standards and established tolerances.
  • Organized work to meet demanding production goals.
  • Tracked production statuses, coordinated workflow and reported and coordinated schedules.

Tax Assistant

2 Years 9 Months
Fiduciaire Conseils & Assistance | 01.2018 - 10.2020
  • Analyzed financial records to verify accuracy of tax returns.
  • Prepared tax returns for clients in various industries according to government regulations and requirements.
  • Communicated with clients regarding tax situations, providing guidance on financial decisions.
  • Facilitated communication between clients and tax authorities.
  • Researched tax implications for various deductions and credits.

Education

AEC - Internet Programming / Computer Science

Cdi College | Montreal, QC | 11.2021

BBA - Tax Administration

National School of Administration | Abomey Calavi | 12.2015

High School Diploma

College Jean Piaget | Abomey Calavi | 07.2012

Skills

Issue Troubleshooting
Hardware Upgrades
Application Installation
Technical Issues Analysis
Issue and Resolution Tracking
MS Office Proficiency
Resolve Technical Problems
Organizational Skills
Hardware and Software Configuration
Feature Activation
Responding to Technical Questions

Timeline

Technical Support Representative

MSI Corps/ Bell Canada
08.2022 - 08.2023Read More

Production Associate

Bedard Ressources
11.2019 - 06.2021Read More

Tax Assistant

Fiduciaire Conseils & Assistance
01.2018 - 10.2020Read More

Cdi College

AEC from Internet Programming / Computer Science
Read More

National School of Administration

BBA from Tax Administration
Read More

College Jean Piaget

High School Diploma
Read More
Tolidji Arnauld Assogba Balle