Tolidji Arnauld Assogba Balle
Ottawa,ON
Summary
Bilingual financial services professional with over 3 years of experience in banking operations, client service, risk management, and compliance. Skilled in identifying client needs, delivering financing solutions, and maintaining relationships to ensure accurate and timely service. Strong financial acumen and problem-solving abilities facilitate effective collaboration in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Financial Service Agent (Business Operations)
Caisse Desjardins Ontario
Ottawa, ON
06.2025 - Current
- Supported members and clients with account-opening and financing needs by preparing, validating, and completing financial documentation, enhancing overall client satisfaction.
- Validate, integrate, and record financing activities and transactions, including loan agreements, renewals, financing offers, and payouts.
- Partnered with advisors and business units to coordinate solutions and resolve operational requirements, ensuring seamless client support.
- Ensure accuracy, completeness, confidentiality, and secure handling of member financial information while following internal policies and regulatory requirements.
- Finalized financing and account-opening files while maintaining timely follow-up to foster positive client experiences and strengthen ongoing relationships.
Fraud & Risk Specialist
Manulife Bank
Ottawa, ON
06.2024 - 06.2025
- Investigated fraud, chargebacks, disputes, and transaction irregularities while applying risk controls and AML/ATF principles.
- Performed preliminary risk assessments on lines of credit and monitored account activity to identify potential risks and irregularities.
- Reviewed financial information and supporting documents to assess eligibility, identify missing information, and ensure file completeness.
- Assisted clients with credit card applications by explaining requirements, gathering documentation, and supporting the application process.
- Maintained proactive client communication by requesting documentation, providing file-status updates, and coordinating issue resolution with internal teams.
- Remote
Customer Relations Specialist
MSI Corporation
Ottawa, ON
08.2022 - 04.2024
- Strengthened client relationships by responding to inquiries, understanding needs, and delivering timely solutions.
- Monitored customer accounts and payments, identified potential issues, and followed up to support accurate and effective service delivery.
- Collaborated with internal departments to resolve customer concerns and improve the overall client experience.
- Collaborated with internal departments to address customer concerns, enhancing overall client experience.
Tax Auditor
Fiduciaire Conseils & Assistance
Cotonou, Benin
01.2018 - 10.2019
- Reviewed financial statements, contracts, tax records, and supporting documentation to ensure compliance with regulations and assess financial positions.
- Reviewed financial statements, contracts, tax records, and supporting documentation to assess financial situations and regulatory compliance.
- Prepared and reviewed tax returns while organizing client files and documentation for efficient retrieval and reference during audits.
- Prepared and reviewed tax returns and maintained organized client files and supporting documentation.
Education
Bachelor's Degree - Finance
Abomey Calavi
BeninHigh School Diploma -
College Jean Piaget
Abomey Calavi, BeninSkills
- Client Relationship Management Needs Discovery & Client Service Business Development Financial Acumen Financing & Account Operations Solution Development Cross-functional Collaboration Risk Assessment & Compliance Problem Solving Critical Thinking Communication & Presentation Practice Management Bilingual French & English Data Analysis Action Oriented Nimble Learning
- Account opening
- Loan processing
- Fraud investigation
- Financial Documentation
PROFESSIONAL SUMMARY
French & English
Timeline
Financial Service Agent (Business Operations)
Caisse Desjardins Ontario
06.2025 - Current
Fraud & Risk Specialist
Manulife Bank
06.2024 - 06.2025
Customer Relations Specialist
MSI Corporation
08.2022 - 04.2024
Tax Auditor
Fiduciaire Conseils & Assistance
01.2018 - 10.2019
Bachelor's Degree - Finance
Abomey Calavi
High School Diploma -
College Jean Piaget