Summary
Overview
Work History
Education
Skills
Certification
Languages
Certificate course in view: Cybersecurity
Timeline
Generic

Tokunbo Oladele

Edmonton,Canada

Summary

Results-driven Service Representative with strong time management abilities. Expert salesperson focused on driving customer engagement and satisfaction by answering concerns and offering service opportunities. Professional service expert with significant experience in customer interaction and issue resolution. Strong focus and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Head of Clients Service Representative

CIBC
08.2019 - Current
  • Resolved customer complaints while prioritizing customer satisfaction and loyalty
  • Reviewed repeated issues within operations and business management to solve problems and improve company outcomes
  • Enhanced customer satisfaction by swiftly addressing and resolving service-related issues.
  • Collaborated with cross-functional teams to enhance overall client experience and satisfaction levels.
  • Maintained comprehensive knowledge of company products and services, ensuring accurate information was relayed to customers at all times.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Wellness Coach

E4C
07.2020 - 11.2024
  • Built strong relationships with members to promote health, wellness and available services.
  • Improved client retention rates with personalized follow-up strategies and encouragement.
  • Tracked client progress using data-driven methods, enabling adjustments to be made for optimal results.
  • Increased client satisfaction by conducting regular progress assessments and adjusting wellness plans accordingly.
  • Enhanced client well-being by implementing personalized wellness plans and coaching strategies.

Electronic Assembler

Murphy Enovation Controls
01.2018 - 12.2018
  • Assembled components per technical specifications and production guidelines
  • Used precision measuring equipment to check final products for adherence to tolerance limits
  • Installed completed assemblies into cases
  • Inspected completed products for functionality and quality, alerting supervisors of repeat issues and seeking out root causes
  • Conducted, maintained, tested, and repaired electronic components, parts, equipment, and systems
  • Reviewed building diagrams and blueprints to determine errors in electronic equipment installations

IT Technician Support

Alpha Speedlink Computers
01.2012 - 12.2016
  • Offered troubleshooting of connectivity issues across networks such as Wi-Fi
  • Assisted customers in identifying issues and explained solutions to resolve service and functionality
  • Translated complex technical issues into digestible language for non-technical users
  • Collaborated with supervisors to escalate and address customer inquiries or technical issues
  • Developed and implemented preventive maintenance procedures
  • Documented support interactions for failure reference

Education

Diploma - Network and System Administration

CDI College
Edmonton, AB
04.2023

Higher National Diploma - Computer Science

Osun State Polytechnic
04.2009

Skills

  • Positive attitude with good Customer relation
  • Complaint handling and Customer support
  • Communication skills
  • Teamwork skills and Independent work
  • Accuracy with Critical thinking skills
  • Transaction monitoring, accounting information review and activity monitoring
  • Data collection accuracy and analyzation
  • Fault tracing & correction
  • Problem-solving
  • Multitasking Abilities
  • Time management abilities

Certification

Scrum Master certificate, CSM

Languages

English
Full Professional

Certificate course in view: Cybersecurity

Ongoing online certificate course:  Thinkcloudly Education Centre Toronto 

Cybersecurity Certificate 

Timeline

Wellness Coach

E4C
07.2020 - 11.2024

Head of Clients Service Representative

CIBC
08.2019 - Current

Electronic Assembler

Murphy Enovation Controls
01.2018 - 12.2018

IT Technician Support

Alpha Speedlink Computers
01.2012 - 12.2016

Higher National Diploma - Computer Science

Osun State Polytechnic

Diploma - Network and System Administration

CDI College

Similar Profiles

CREATE PROFILE
Tokunbo Oladele