Summary
Overview
Work History
Education
Skills
Timeline
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Toheeb Salam

Etobicoke,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

5
5
years of professional experience

Work History

Customer Service Cashier

Burger King
11.2022 - Current
  • Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
  • Streamlined the checkout process for faster service and improved customer experience.
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Quality Assurance Supervisor

CHI Limited - TGI Group
06.2019 - 12.2019
  • Improved product quality by implementing rigorous testing procedures and identifying areas for improvement.
  • Reduced defect rates through meticulous inspection and proactive identification of potential issues.
  • Enhanced team performance by providing regular training, feedback, and guidance to Quality Assurance staff.
  • Streamlined processes with the introduction of automated testing tools, increasing efficiency and reducing human error.
  • Achieved consistent compliance with industry regulations by conducting thorough audits and ensuring adherence to standards.

Education

Diploma Of Cybersecurity - Information Technology - Cybersecurity

Trebas Institute
Toronto, ON

B.Sc Miccrobiology - Microbiology

Caleb University
Lagos, Nigeria
08.2020

Skills

  • Customer Complaint Resolution
  • Drawer Management
  • Customer Service
  • Product Merchandising
  • Customer Inquiries
  • Payment Collection
  • Adaptability and flexibility

Timeline

Customer Service Cashier

Burger King
11.2022 - Current

Quality Assurance Supervisor

CHI Limited - TGI Group
06.2019 - 12.2019

Diploma Of Cybersecurity - Information Technology - Cybersecurity

Trebas Institute

B.Sc Miccrobiology - Microbiology

Caleb University

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Toheeb Salam