Togzhan Kaisar
Etobicoke,ON
Summary
Experienced Café Manager with proven skills in business management. Leading the front of house teams to deliver consistently elevated café experiences to the clients. Passionate about creating a friendly and welcoming experience for both customers and staff.
Overview
5
5
years of professional experience
Work History
Café Manager
A-Ok Café / ARITZIA
12.2021 - Current
- Driving effective business operations through day-to-day management and improvement of food and beverage programs and processes.
- Hiring, training and motivating the talent.
- Guide teams in informing, engaging and inspiring clients to elevate café experiences.
- Ensuring the product in accordance with A-Ok standards.
- Inventory management, as well as assisting in managing vendors and suppliers.
Café Manager
Le Gourmand Bakery
11.2020 - 12.2021
- Scheduling employees effectively.
- Overseeing financial operations such as payments, nightly deposits.
- Ensuring health and food safety standards, as well as company security policies are followed.
- Regular upkeep and maintenance of cafe equipment.
Sales Associate Team Leader
Danish Pastry House
03.2019 - 10.2019
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Ability to work in a fast-paced team environment
- Used active listening and conflict resolution skills to understand the needs of customers and resolve issues effectively
Education
Business Management
Humber Institute of Technology And Advanced Learning
Toronto, ON04.2020
Skills
- Staff Management
- Inventory Management
- Hiring and Training
- Scheduling Management
- Relationship building
Timeline
Café Manager
A-Ok Café / ARITZIA
12.2021 - Current
Café Manager
Le Gourmand Bakery
11.2020 - 12.2021
Sales Associate Team Leader
Danish Pastry House
03.2019 - 10.2019
Business Management
Humber Institute of Technology And Advanced Learning
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