Togeymon Cherian
Dawson Creek
Summary
Long Term Care Manager with over 10 years of successful experience in Management, Pharmacovigilance, Customer Service and Community Living. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Manager - Long Term Care
Northern Health Authority
06.2021 - Current
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Improved patient care by streamlining administrative processes and implementing efficient systems.
- Reduced operational costs with effective budget management and resource allocation strategies.
- Collaborated with cross-functional teams to develop comprehensive health programs.
- Negotiated contracts with vendors, securing competitive pricing on medical equipment and supplies.
- Oversaw clinic financial management, recruitment and human resources.
- Remained educated on emerging healthcare technologies and wrote proposals for possible purchases of new equipment to stay at forefront of innovation.
- Established and maintained effective communication with staff, physicians and community organizations to promote high quality patient care.
Director of Residential Services
Dawson Creek Society for Community Living
03.2018 - 06.2021
- Plans, organizes, controls and directs the provision of all Residential Services for existing and new assigned programs or projects.
- Ensures effective programs /services delivery consistent with the Society’s mandate and policy, legal, contractual, budgetary and other requirements.
- Participates with the management team to develop and implement long range and strategic plans, assessing and resolving operational issues and policies.
- Determines programs resource/budgetary, operational and organizational requirements for all new and existing assigned programs.
- Develops comprehensive plans and strategies to achieve identified objective.
- Training staff on strategies to support clients with challenging behaviors and complex health issues.
Specialist in Transactional Quality
Cognizant Technology solutions
05.2014 - 05.2015
- Oversaw adverse events case reporting and conducted follow-up.
- Perform Quality Control activities on ARGUS (patient safety database) by reviewing the ICSRs as and when needed, to meet the client requirements
- Resolve the case processing (ICSR) Individual Case Study Report queries from the case processing team and raise queries to the client whenever required
- Enhanced the efficiency of pharmacovigilance processes by streamlining data management and documentation procedures.
- Established strong working relationships with healthcare professionals to facilitate prompt reporting of adverse events.
- Ensure compliance and adherence to the Quality control plan
- Participate in internal and external audits • Ensure generation and delivery of project quality control reports as per defined timelines
- Prepare RCAs and CAPAs on identified SLA deviations during quality checks and facilitate remedial training to mitigate the identified issues.
Quality Analyst - Pharmacovigilance
Wipro Ltd
03.2013 - 04.2014
- Perform independent quality review of adverse event reports (ICSRs) in the global patient safety database (ARGUS ) which includes verifying MedDRA coding, product coding using CPD and WHO DD.
- Enhanced drug safety by analyzing adverse event reports and identifying potential risks.
- Generating quality control reports as per defined timelines; analyze the reports and communicate the findings to the operations team.
- Conduct quality awareness knowledge sharing sessions and initiation/participation in quality related activities.
- Ensure compliance to Wipro and client SOPs, Quality Control Program and training
- Controlled the Quality of Adverse Event Reports generated and evaluated the consistency, completeness and accuracy of the safety database
- To interact with team members in other departments as per project requirements, mentoring new joiners in the team.
Senior Associate - Pharmacovigilance
Wipro Ltd
03.2010 - 03.2013
- Quality review of individual safety reports prepared by case processors such as spontaneous, solicited and clinical study adverse event reports from Health Care professionals, consumers, patients, media, hospitals, regulatory bodies and submit the same within the client specified timelines.
- Worked on global patient safety data base(ARGUS)and other client owned tools and software.
- Controlled the Quality of Adverse Event Reports generated and evaluated the consistency.
- Conducted follow up with Health care professionals and consumers regarding the reported adverse event.
Emergency Medical Technician
Fortis Emergency Services
10.2009 - 03.2010
- Triaged patients in emergency situations based on life-threatening needs and delegated tasks to better provide treatment to maximum patients at once.
- Trained in basic life support skills, including cardiopulmonary resuscitation, oxygen therapy, wound care, patient history elicitation and splinting.
Customer Service Manager
Walmart Canada
01.2017 - 01.2019
- Providing a friendly work environment for associates and customers
- Providing coaching and training feedback to associates
- Leading and motivating the front-end team to effectively maintain the sales rates of the Wal- Mart Rewards MasterCard
- Resolving customer dispute/concerns
Cashier (Part Time)
Walmart Canada
08.2015 - 10.2016
- Counted cash in register drawer at beginning and end of shift.
- Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
- Used cash registers and POS systems to request and record customer orders and compute bills.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
Education
MBA -
University of Northern British Columbia
Prince George, BC05.2024
Post Degree Diploma - Business Management- Health Administration
Northern Lights College
Dawson Creek, BC04.2017
Bachelor's of Nursing - Nursing
Rajiv Gandhi University Of Health Sciences
Bengaluru08.2009
Skills
- Good leadership skills
- Cultural Competency
- Operations Management
- Emergency Preparedness
- Resident relations
- Critical analytical and problem-solving abilities
- Coaching
- Completed Applied Suicide Intervention Skills Training (ASIST)
Certification
- Completed Applied Suicide Intervention Skills Training (ASIST)
- Completed Wipro certified office productivity course (advanced excel and power point)
- Registered Nurse - Province of Alberta - Registration # 130392
Timeline
Manager - Long Term Care
Northern Health Authority
06.2021 - Current
Director of Residential Services
Dawson Creek Society for Community Living
03.2018 - 06.2021
Customer Service Manager
Walmart Canada
01.2017 - 01.2019
Cashier (Part Time)
Walmart Canada
08.2015 - 10.2016
Specialist in Transactional Quality
Cognizant Technology solutions
05.2014 - 05.2015
Quality Analyst - Pharmacovigilance
Wipro Ltd
03.2013 - 04.2014
Senior Associate - Pharmacovigilance
Wipro Ltd
03.2010 - 03.2013
Emergency Medical Technician
Fortis Emergency Services
10.2009 - 03.2010
MBA -
University of Northern British Columbia
Post Degree Diploma - Business Management- Health Administration
Northern Lights College
Bachelor's of Nursing - Nursing
Rajiv Gandhi University Of Health Sciences
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