Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

Todd Sylvester

St. Catharine's,Canada

Summary

Dedicated Personal Support Worker with extensive experience in client relationship management and behavioral crisis intervention. Developed innovative recreational programs that significantly increased resident engagement. Demonstrates operational leadership and event planning skills, fostering a compassionate environment that focuses on all individuals' needs and safety. Recognized for strong communication skills and teamwork abilities, along with consistently delivering high-quality service with the aim of enhancing clients' overall quality of life.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Support Worker

Niagara Support Services
Niagara Falls, ON
12.2024 - Current
  • Prepares daily meals meeting dietary restrictions and preferences while maintaining quality and nutrition.
  • Administers medications punctually, adjusting dosages for individualized client care.
  • Provides personal care services, including assistance with bathing, dressing, and hygiene.
  • Writes daily activity reports to track data and communicate effectively with clients' families.
  • De-escalates challenging behaviours to maintain safety within home environments.
  • Plans events and facilitated community outings based on client interests.
  • Ensures compliance with all Behavioural Support Plans through compassionate execution.
  • Handles client financials accurately while ensuring confidentiality.

Recreational Therapist

Idlewyld Manor
Hamilton, ON
12.2020 - 12.2023
  • Planned and implemented one-on-one and group programs to boost resident engagement.
  • Designed and distributed monthly activity calendars, posting daily schedules for residents.
  • Monitored and maintained PointClickCare and ActivityPro systems to ensure data accuracy.
  • Assisted in organizing events that promoted community involvement and participation.
  • Participated in care conferences to address resident needs and suggest improvements.
  • Supported PSWs, nursing, and dietary departments as required to enhance service delivery.
  • Compiled daily and monthly statistics related to recreational activities for reporting.
  • Co-founded DEI initiative, co-chairing executive branch to foster corporate-wide engagement.

Front of House Manager

Upper Deck Taphouse & Grill
St. Catharines, Canada
01.2018 - 12.2020
  • Ensured that all front-of-house operations ran smoothly and efficiently.
  • Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
  • Resolved customer complaints in a professional manner.
  • Ensured compliance with health and safety regulations in all areas of the restaurant.

Education

Hotel and Restaurant Administration - Certificate -

Niagara College
Welland, ON
01.1985

Skills

  • Client relationship management
  • Staff training and coaching
  • Operational leadership
  • Team management
  • Multitasking skills
  • Workplace organization
  • Policy implementation
  • Continuous improvement strategies
  • Personal care techniques
  • Behavioral management practices
  • Crisis intervention strategies
  • Event planning and coordination
  • Risk assessment and management
  • Effective communication skills
  • Recreational activity planning
  • Needs assessment and analysis

Certification

  • Advanced Safety Care Training
  • Fist Aid Level C-AED Certificate
  • Marriott Excellence in Service – 3 Awards
  • Food Handler Certification Program 2019
  • Marriott Bar Arts Certification 2018
  • Ministry of Health Food Safety Certification Course 2006
  • Smart Serve
  • WHIMS

References

References available upon request.

Timeline

Support Worker

Niagara Support Services
12.2024 - Current

Recreational Therapist

Idlewyld Manor
12.2020 - 12.2023

Front of House Manager

Upper Deck Taphouse & Grill
01.2018 - 12.2020

Hotel and Restaurant Administration - Certificate -

Niagara College

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Todd Sylvester