TODD MITTON
Hamilton,ON
Summary
Highly motivated and results-oriented manager with a strong focus on achieving business objectives. Leveraging enthusiastic interpersonal and leadership skills, successfully supervised both office and field operations, consistently ensuring a safe, reliable, and efficient operation. Known for ability to build exceptional teams and creatively solve problems, understands the positive impact of continuous improvement principles. Proven track record in driving success, dedicated to delivering exceptional results for the organization.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Operations Manager
Access Information Management
Hamilton, ON
05.2021 - 02.2024
- Supervised team activities ensuring compliance with Access SOP standards alongside Client Service Level Agreements.
- Created and maintained efficient routes to guarantee punctual service for clients.
- Maintained strong retention rates through effective problem resolution for drivers.
- Processed payroll for entire workforce.
- Organized records for productivity, safety, incentives, maintenance updates, meetings and training sessions.
- Facilitated team skill development through comprehensive training sessions.
- Maintained accurate records of safety incidents.
- Ensured completion of necessary repairs and maintenance for facility and all vehicles in collaboration with Market Leader.
- Ensure completion of all scheduled Record Center Audits
- Coordinated and maintained comprehensive records for productivity, safety, incentives and other activities.
- Exceeded organizational targets by meeting both cost efficiency benchmarks and performance indicators.
- Ensured clarity and preparedness regarding designated duties under the Company's Disaster Recovery framework.
- Encouraged open communication to strengthen team collaboration.
Warehouse Supervisor
Domain logistics
Oakville, ON
08.2018 - 04.2021
- Developing and managing staff timetables.
- Streamlined inter-departmental task balancing.
- Monitored employee performance metrics to ensure productivity benchmarks were met.
- Fostered employee development by cross-training staff in multiple business functions.
- Facilitated onboarding programs for newly recruited staff.
- Prepared employees for future leadership roles through structured training.
- Developed ability to solve arising issues through hands-on experience in employee roles.
- Acquired skills in wholesale documentation handling.
- Developed SOP documentation for MHE test procedures.
- Developed a comprehensive checklist for shift handoff.
- Successfully finished various foundational courses focused on operations management.
Inbound/Outbound supervisor
Give and Go foods
Brampton, ON
08.2017 - 08.2018
- Assisted in standardization of operational processes leading to cost savings in labor by $120,000 annually
- Attended leadership training
- Standardized training program leading to stronger internal customer relations
- Manage labour cost against budget
- Manage employee performance
- Ensure production lines continuously run by providing raw materials
- Build shift schedules, monitor and verify employee hours in Dayforce
- Coordinate internal transfers between facilities
- Dispatch outbound loads to third party transportation companies
Warehouse supervisor
DHL supply chain
Brantford, ON
06.2016 - 07.2017
- Monitor employee performance in relation to KPI’s
- Write and deliver corrective actions for violations of company policies
- Attended essentials of leadership course
- Conduct yearly performance reviews
- Held quarterly round tables with associates
- Assisted in implementation of 5S and lean principles in the warehouse
- Schedule vacations, monitor and verify associate hours in Kronos
Operations Coach (Supervisor)
Lowe’s RDC
Milton, ON
09.2013 - 05.2016
- Proactively planning daily workflow to ensure customer service requirements are met
- Accurately assesses Associate productivity and performance, and provides appropriate training, coaching and development opportunities through hands-on involvement and providing specific and timely feedback
- Build engaging Teams; consecutive double digit growth (17 and 10 points) in department on Employee Opinion Survey
- Ensuring compliance with all Joint Health and Safety procedures, perform daily audits (daily safety reviews)
- Optimizing team member Key Performance Indicator results through leadership, communication, support, and planning
- Maximizing freight flow by liaising with internal customer on volume forecasts, freight type, store requests, priorities, and trailer utilization
- Assumed role of Operations Manager when required, overseeing shift of 130 Team Members, 4 Coaches
- Plans for and responds to plans for current production and seasonal fluctuations to ensure effective execution to set targets and production plans
- Utilizes and leverages data and information to provide direction and achievement of daily, weekly, and monthly targets
- Continually looks for and actions process and accuracy improvement opportunities while maintaining a cross functional and cross shift mindset
- Responsible for driving the identified priorities in priority sequence while addressing obstacles
- Ensuring the efficient and safe operation of all material handling equipment
- Maintaining a clean work area and free of safety hazards
- Conducting daily start up meetings as well as weekly safety meetings
- Actively participated in culture building initiatives (Job fairs, pot lucks, employee appreciation events, etc)
- Performed observations on employees in all positions, coached and trained where necessary
- Troubleshoot faulty RF units handheld and fork mounted, reconfigured where necessary
- Corrected inventory problems where necessary
Operations Team Captain
Lowe’s RDC
Milton, ON
08.2012 - 08.2013
- Directed and supported the work of a team of 12-20 associates during the off season and up to 35 during peak season
- Delegated daily tasks to associates
- Completed daily reports (attendance, training, etc.)
- Maintained department compliance with company operating policies and procedures which included the training of staff in proper execution of these procedures
- Conducted shift meetings in order to organize staff, assign work and duties accordingly
- Prepared/presented the daily numbers for the management meeting each day
Traffic Coordinator
Lowe’s RDC
Milton, ON
08.2011 - 08.2012
- Ensured the accurate and efficient reception and management of incoming and outgoing freight
- Managed inbound/outbound truck and trailer flow
- Landed PO’s in DMS (Distribution Management System)
- Set appointment times for live unloads and drop loads
- Corresponded with carriers about updating manifests and load status
- Performed yard audits to ensure accuracy
Team Member
Lowe’s RDC
Milton, ON
08.2010 - 08.2011
- Offloaded trucks; Entrusted with the offloading of high cost freight
- Received products against Purchase Orders
- Coordinated with DMS, Logistics and Planning, as appropriate, when receiving inaccuracies and damages arise
- Putaway products to the appropriate locations
- Distributed cross dock products to the appropriate Shipping doors
- Reported and resolved various issues
- Operated/certified on MHE (reach truck, dockstocker, walkie)
Order Assembler
Conestoga Cold Storage
10.2009 - 08.2010
- Ensured the accurate and expedient reception and dispatch of customer orders
- Unloaded and loaded trucks
- Received product and put product away into correct location
Skills
- Problem-solving
- Team leadership
- Operations management
- Customer service
Languages
English
Full Professional
Certification
Forklift, skid steer
Timeline
Operations Manager
Access Information Management
05.2021 - 02.2024
Warehouse Supervisor
Domain logistics
08.2018 - 04.2021
Inbound/Outbound supervisor
Give and Go foods
08.2017 - 08.2018
Warehouse supervisor
DHL supply chain
06.2016 - 07.2017
Operations Coach (Supervisor)
Lowe’s RDC
09.2013 - 05.2016
Operations Team Captain
Lowe’s RDC
08.2012 - 08.2013
Traffic Coordinator
Lowe’s RDC
08.2011 - 08.2012
Team Member
Lowe’s RDC
08.2010 - 08.2011
Order Assembler
Conestoga Cold Storage
10.2009 - 08.2010
Forklift, skid steer