Summary
Overview
Work History
Education
Skills
Volunteer Experience
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Todd Main CPM, ARM

Todd Main CPM, ARM

Calgary,AB

Summary

With over 20 years of hands-on experience in property management and real estate, I have honed my skills in streamlining operations, enhancing tenant relations, and driving financial performance within diverse residential settings. My strategic approach combines cost-effective management with innovative revenue-enhancing strategies, underpinned by a commitment to sustainability and community building. As an educator in the field, I share my knowledge on ethical property management practices, aiming to shape the next generation of leaders. My dedication extends to creating inclusive environments where both tenants and teams thrive, positioning me as a forward-thinking leader in the property management industry.

Overview

20
20
years of professional experience

Work History

Facilitator

REIM
10.2019 - Current
  • Facilitate skill development in property management
  • Lead and coordinate diverse groups in various settings
  • Ensure learning-friendly and collaborative environment

Regional Property Manager

BentallGreenOak Residential Services
05.2017 - Current
  • Tasked with overseeing comprehensive property management program
  • Includes determining requirements, enforcing use standards, planning for equipment replacement, and implementing quality control measures
  • Focus is to maximize rental income while minimizing expenses through effective planning and control
  • Aims to reduce operating costs annually through the implementation of cost control procedures
  • Regularly organizes and participates in annual Customer Survey result meetings to give residents a platform to voice their concerns and address issues
  • Occupancy-based approach leveraging market knowledge and promotional strategies
  • Monitors monthly collections and strives to maintain high payment rates through building positive relationships with tenants
  • Works to enhance work of Building Managers and Operations team members for optimal efficiency and desired results
  • Regular communication with key tenants is key for high levels of tenant satisfaction with facility and services
  • Analyzes operational information for impact on ROI and identifies trends, making recommendations for necessary adjustments
  • Collaborates with building owners to minimize vacancy periods by improving marketing initiatives, business plans, and tenant outreach programs
  • Maximized revenue growth by developing and executing competitive pricing strategies for each property
  • Reduced maintenance costs by establishing preventive maintenance programs and vendor contract negotiations
  • Increased tenant satisfaction by addressing concerns promptly and maintaining open lines of communication through regular meetings and newsletters

Community Director

Boardwalk Rental Communities
01.2010 - 05.2017
  • Oversaw day-to-day operations of a portfolio of 20 residential properties with total of 3000 units
  • Conduct periodic assessments of portfolio properties to ensure adherence to quality control standards
  • Present findings and regular reports to peers and Executive team
  • Develop and implement strategic plans for the region by analyzing market trends and changes
  • Lead acquisition and disposition of portfolio assets
  • Supervise and mentor portfolio coordinators and capital projects team
  • Collaborate with Human Resources to fill job vacancies and evaluate employee performance
  • Manage residential properties with integrated commercial assets
  • Negotiate and execute contracts and lease agreements
  • Plan and implement operating and capital budgets
  • Achieve annual revenue of $50 million from portfolio
  • Conducted regular property inspections, maintaining high standard of cleanliness and safety throughout communities
  • Collaborated with stakeholders to develop long-term strategic plans for growth and improvement

Area Coordinator

Boardwalk Rental Communities
01.2005 - 01.2010
  • Oversaw day-to-day operations of 7 residential properties with a total of 950 units
  • Conducted portfolio assessments to ensure compliance with quality control standards
  • Presented reports and updates to peers and Executive team
  • Coordinated with Human Resources department to fill job vacancies and evaluate employee performance
  • Managed properties that included both residential and commercial assets
  • Developed and implemented operating and capital budgets
  • Achieved annual portfolio revenue of $10 million
  • Supervised building employees and ensured their effective performance
  • Monitored and managed ordering of parts and supplies for building

Customer Service Representative

Boardwalk Rental Communities
03.2003 - 01.2005
  • Oversee 1 residential property
  • Conducted calls & showings to rent available units
  • Managed leasing & tenant relations
  • Enhanced customer satisfaction by promptly addressing concerns

Education

Associate Real Estate License -

Real Estate Council of Alberta
Calgary, AB
05.2019

Certified Property Manager -

Real Estate Institute of Canada
Calgary, AB
03.2005

Business Administration Diploma - Accounting -

Lethbridge College
Lethbridge, AB
03.2002

Skills

  • Multi-Family Property Management
  • Project Management
  • Staff Management
  • Customer Service
  • Process Improvement
  • Teamwork/Collaboration
  • Operations Management
  • Strategic Planning
  • Leadership
  • Capital Project Management
  • Contract Negotiation

Volunteer Experience

  • Calgary Residential Rental Association - Board of Directors Member
  • U7 SR1 Wolverines Hockey Team - Treasurer
  • Douglasdale Timbits Soccer Assistant Coach

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Todd Main CPM, ARM