Todd Lavigne
Gatineau,Canada
Summary
Efficient Grocery Manager proudly offering over 30 years' experience creating great places to work and improving employee morale by effectively resolving conflicts and promoting active listening and communication skills. A determined professional known for managing supply levels and large restocking orders. Offering collaborating and negotiating skills.
Results-driven retail management professional with strong background in grocery store operations. Proven ability to lead teams, optimize inventory, and enhance customer satisfaction. Skilled in team collaboration, adaptable to changing demands, and reliable in achieving targets. Known for effective communication, problem-solving, and fostering positive work environment.
Overview
17
17
years of professional experience
Work History
Grocery Manager
Your Independent Grocer
03.2024 - Current
- Organized efficient merchandise replenishment strategies to keep shelves stocked and well-organized for customers.
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Kept grocery team operations in strict compliance with workplace standards and food safety requirements to maintain optimal health protection.
- Enhanced store presentation through regular merchandising updates and innovative display techniques.
- Managed vendor relationships to ensure timely deliveries and consistent product quality.
Grocery Manager
The Northwest Company
06.2008 - 11.2023
- Developed and implemented store policies and procedures to ensure customer satisfaction
- Monitored inventory levels and stock shelves with new merchandise
- Delegated tasks and duties to grocery staff and clearly communicated timeframes for completion.
- Implemented new methods for reducing shrinkage and increasing profitability
- Resolved customer complaints in a courteous and professional manner
- Oversaw daily operations of the store including opening and closing procedures
- Maintained comprehensive compliance with workplace and food safety standards to protect staff and customers
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements
Education
High School Diploma -
Darcy McGee High School
Hull, QC06.1988
Skills
- Customer Service and Assistance
- Workflow Planning
- Inventory Merchandising
- Training and Mentoring
- Ordering of Products
- Employee Management
- Customer Service Management
- Complaint Handling
- KPI Tracking
- Inventory Management
- Performance Improvement
- Decision-Making
- Desktops, Laptops, and Mobile Devices
- Employee training
Activities
- Micro scraping
- Cooking
- Gardening
Languages
English
Professional Working
French
Limited Working
Timeline
Grocery Manager
Your Independent Grocer
03.2024 - Current
Grocery Manager
The Northwest Company
06.2008 - 11.2023
High School Diploma -
Darcy McGee High School
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