Todd Knappau

• Greeted customers, establishing rapport to understand their service needs and concerns.
• Conducted visual inspections and road tests to gather essential information for service recommendations.
• Managed service appointments and tracked progress to ensure timely completion, enhancing customer satisfaction.
• Maintained detailed service records and processed payments, contributing to efficient operations at Tesla Motors.

• Led the training and development of a team of advisors and technicians for remote diagnosis services.
• Enhanced customer experience by pre-diagnosing concerns, reducing appointment times significantly.
• Achieved a 30% reduction in in-person visits by effectively preparing customers before their appointments.
• Contributed to Tesla Motors' mission of innovation in automotive service through advanced remote support.

• Led the training and development of a team of advisors and technicians for remote diagnosis services.
• Enhanced customer experience by pre-diagnosing concerns, reducing appointment times significantly.
• Achieved a 30% reduction in in-person visits by effectively preparing customers before their appointments.
• Contributed to Tesla Motors' mission of innovation in automotive service through advanced remote remote support.
• Streamlined mobile operations, maintaining over three routes daily and reducing mobile miss metrics below 5%.
• Maintained mobile vehicle fleet for proper operation and use by multiple technicians though regular maintenance work orders and servicing.
• Ordered all tooling and safety equipment needed for mobile technicians
• Provided technical support for mobile technicians in the field as required for both administrative and diagnostic needs to streamline repairs and limit repeat concerns.

• Provided on-site assistance to customers, addressing vehicle concerns in a dynamic and efficient manner.
• Conducted repairs at remote locations based on work requests, ensuring minimal disruption to customer schedules.
• Educated customers on vehicle features and options, enhancing their overall experience with Tesla products.
• Developed troubleshooting protocols for field concerns, facilitating follow-up service center visits for complex repairs.
Assisted other technicians as needed
Ordered replacement tooling for vehicles and new specialty tooling as required
Trained new mobile technicians

• Managed the intake and delivery of new vehicles, ensuring quality and customer satisfaction.
• Inspected incoming vehicles for transport damages and executed necessary repairs prior to delivery.
• Trained new employees on vehicle detailing and basic repair techniques, enhancing team efficiency.
• Oversaw the construction of the site, ensuring compliance with company standards and timelines.

• Provided on-site assistance to customers, addressing vehicle concerns in a dynamic and efficient manner.
• Conducted repairs at remote locations based on work requests, ensuring minimal disruption to customer schedules.
• Educated customers on vehicle features and options, enhancing their overall experience with Tesla products.
• Developed troubleshooting protocols for field concerns, facilitating follow-up service center visits for complex repairs.

• Conducted comprehensive vehicle diagnostics to address customer concerns, ensuring optimal performance and safety.
• Executed electrical wire repairs, enhancing vehicle reliability and customer satisfaction.
• Performed a variety of automotive repairs, maintaining high standards of service quality.
• Maintained service tooling and equipment, contributing to a safe and efficient workshop environment.
• Conducted comprehensive vehicle diagnostics to address customer concerns, ensuring optimal performance and safety. • Executed electrical wire repairs, enhancing vehicle reliability and customer satisfaction. • Performed a variety of automotive repairs, maintaining high standards of service quality. • Maintained service tooling and equipment, contributing to a safe and efficient workshop environment.

In my role at AT&T, I specialized in installing and troubleshooting internet, phone, and TV services for diverse customers. I led safety initiatives and managed technician teams, ensuring operational efficiency and a high standard of service. My focus on resolving technical escalations significantly enhanced the customer experience and reduced service interruptions.