Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Todd Gallant

Calgary,AB

Summary

Armed with superior customer service skills, and always willing to go the extra mile to exceed expectations, increase satisfaction, and promote loyalty. Whether its planning and organizing an event, entertaining, communicating with clients, coaching and motivating staff or negotiating with vendors, I can expertly handle diverse challenges with a solution focused mindset.

Overview

21
21
years of professional experience

Work History

Owner/Operator

Evening with the Stars Entertainment
01.2003 - Current
  • Wedding DJ/singer/entertainer
  • coordinate all aspects of event entertainment
  • Consult with clients to establish needs
  • Create performance schedule and timelines
  • Attend rehearsals and collaborate with other performers to ensure show quality
  • Establish favorable relationships with vendors and contractors, facilitating contract negotiation and development of marketing and sales strategies.
  • Promote shows and performances through social media and community interaction.
  • Set pricing structures according to market analytics and emerging trends.
  • Host special events to boost brand awareness and increase community engagement.

Assistant Hospitality Manager

AgeCare Walden Heights
09.2012 - 07.2023
  • Primary Recruiter and trainer for all Hospitality employees
  • Organized and facilitated department meetings
  • Prepared staff schedules
  • Managed inventory, paid invoices and adhered to strict budget
  • Contributed to the creation of the menu based on resident feedback and surveys
  • Conducted employee performance evaluations
  • Established job routines, timelines and procedures for all service staff COMPANY WIDE
  • performed regular safety and cleanliness inspections
  • Maintained great relationships with all departments and vendors

Education

Certificate - Event Management

Mount Royal University
Calgary, AB
07.2023

Certificate - Hospitality Management

Holland College
Charlottetown, PE
06.1996

Skills

  • Negotiation
  • Key Partnership Development and Cultivation
  • Verbal and Written Communication
  • Budget creation
  • Relationship Building
  • Strategic Project Planning
  • Staff recruitment and training
  • Customer Relations
  • Program Creation and Implementation
  • Teamwork and leadership
  • problem solving
  • Networking

Languages

English
Native or Bilingual

Timeline

Assistant Hospitality Manager

AgeCare Walden Heights
09.2012 - 07.2023

Owner/Operator

Evening with the Stars Entertainment
01.2003 - Current

Certificate - Event Management

Mount Royal University

Certificate - Hospitality Management

Holland College

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Todd Gallant