Tochukwu Okwunalu
Toronto,ON
Summary
Background includes revising standard procedures covering all operational areas in order to maximize financial profitability. Performance-driven and forward-thinking leader with a resourceful approach. Successful at maintaining smooth, efficient and compliance branch operations. Knowledgeable about safety and security protocols. Disciplined professional with uncompromising integrity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Floor Manager
Matrix Entertainment Centre
Onitsha, Anambra
08.2021 - 09.2023
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Excellent communication skills, both verbal and written.
Head, Customer Service
Imperial Hotel
Onitsha, Anambra
2012.02 - 2020.12
- Managed store inventory and stock levels to maintain availability of products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Mentored team members to enhance professional development and accountability in workplace.
Store Manager
Ugomino International Agency
Awka, Anambra
07.2007 - 01.2012
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Assisted with hiring, training and mentoring new staff members.
Education
Master of Science - Environmental Management
Enugu State University Of Science And Technology
Enugu09.2018
Bachelor of Science - Industrial Chemistry
Nnamdi Azikiwe University
Awka09.2005
Skills
- Operational Efficiency
- Customer Loyalty
- Program Monitoring
- Food Service Background
- Order Delivery Practices
- Service Prioritization
- Guest Inquiries
- Transactions and Cash Handling
- Ability to Lift 30 Pounds
- Cocktail Knowledge
- Server Management
Certification
- PMP - Certified Project Management Professional
Timeline
Floor Manager
Matrix Entertainment Centre
08.2021 - 09.2023
Head, Customer Service
Imperial Hotel
2012.02 - 2020.12
Store Manager
Ugomino International Agency
07.2007 - 01.2012
Master of Science - Environmental Management
Enugu State University Of Science And Technology
Bachelor of Science - Industrial Chemistry
Nnamdi Azikiwe University
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