Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Certification
References
Timeline
Generic

Tochi Obinna

Leduc,AB

Summary

Dependable worker with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Crew Member

McDonalds
Leduc, AB
07.2023 - Current
  • Drove team success by quickly completing assigned tasks.
  • Adhered to health department regulations regarding food handling procedures.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
  • Processed takeout orders quickly to ensure timely delivery of meals.
  • Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
  • Maintained organized storage areas for food products, beverages and restaurant supplies.

Social Media Team Member

The Pursuit Centre
Ottawa, ON
05.2022 - 06.2023
  • Developed social media content and scheduled posts to coincide with target audience usage.
  • Developed and used specific methodologies for collecting and analyzing marketing data.
  • Worked closely with marketing, advertising and management teams to plan ideal timing for campaigns.
  • Managed daily operations of the organization's social media accounts by responding to customer inquiries, moderating comments and engaging with fans.
  • Created graphical illustrations to share market research insights.
  • Monitored analytics of all posts and campaigns to measure engagement levels and optimize future efforts.

Sales Associate

Saje Natural Wellness
Ottawa, ON
10.2021 - 06.2023
  • Provided accurate information about products, prices and services.
  • Sold various products by explaining unique features and educating customers on proper application or usage.
  • Computed purchases and received and processed cash or credit payment.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Greeted customers and provided exceptional customer service.
  • Developed trusting relationships with customers by making personal connections.
  • Built and maintained relationships with peers and upper management to drive team success.

Smoothie Barista

Booster Juice
Ottawa, ON
01.2022 - 07.2022
  • Maintained open lines of communication with supervisors and coworkers for smooth store operations.
  • Designed new smoothie recipes and served to customers, remaining open to feedback and adapting when applicable.
  • Warmly greeted visitors to promote great customer service and positive ordering experience.
  • Adhered to health safety guidelines when preparing food items.
  • Provided quick and courteous service to customers, fulfilling smoothie orders to individual specifications.
  • Maintained safe food handling practices to prevent germ spread.
  • Tracked sales data on a daily basis and reported results to management team.
  • Provided excellent customer service by promptly addressing any concerns or issues.

Residence Advisor

Carleton University
Ottawa, ON
05.2021 - 09.2021
  • Performed administrative tasks such as managing budgets and ordering supplies.
  • Collaborated with counselors to develop counseling programs that addressed student needs.
  • Conducted regular rounds to keep residents and areas safe and secure.
  • Supported students during transition into university life and residences with guidance and direction.
  • Responded to emergency situations within the residence halls, such as medical emergencies or fire alarms.
  • Communicated with staff to resolve problems with individual students.
  • Facilitated delivery of educational and social programming for residence hall and campus communities.
  • Led weekly meetings to address resident concerns and educate on changes to policies and procedures.

Education

Bachelor of Arts - Global And International Studies

Carleton University
Ottawa, ON
05-2024

High School Diploma -

FJ Brennan Catholic High School
Windsor, ON
07-2020

Skills

  • Customer Service
  • Customer Engagement
  • Salesmanship
  • Supplies Monitoring and Restocking
  • Performance Improvement
  • Complex Problem-Solving
  • Team Contributions
  • Telephone Etiquette
  • Cash Handling
  • Ordering Procedures

Affiliations

  • Artistic (Painting, Drawing, Sculpting)
  • Social Media Creator (Vlogging, Photography)
  • Active (Dancing, Gym Workouts)

Accomplishments

  • Award of Excellence - Carleton University
  • International Award of Excellence - Carleton University

Certification

  • Covid-19 Infection Prevention and Control Training Certificate
  • SafeTALK Suicide Prevention Certificate

References

References available upon request.

Timeline

Crew Member

McDonalds
07.2023 - Current

Social Media Team Member

The Pursuit Centre
05.2022 - 06.2023

Smoothie Barista

Booster Juice
01.2022 - 07.2022

Sales Associate

Saje Natural Wellness
10.2021 - 06.2023

Residence Advisor

Carleton University
05.2021 - 09.2021

Bachelor of Arts - Global And International Studies

Carleton University

High School Diploma -

FJ Brennan Catholic High School

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Tochi Obinna