Tochukwu (Tochi) Eluchie
Summary
ADMINISTRATIVE ASSISTANT 5+ Years' experience in Office Administration, Office management systems, and procedures. Working knowledge of Customer Relationship Management and troubleshooting techniques with possession of an active and dynamic approach to work and getting tasks done. Technology savvy and goal-oriented administrative assistant with comprehensive knowledge of Microsoft Programs (Office, PowerPoint, and Excel); and the ability to quickly learn and master new technology. Ability to interact professionally with all levels of staff and clients and maintain the highest level of confidentiality; known for tact and diplomacy in handling sensitive issues.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
S&P DATA LLC, AMERICAN DISTRICT TELEGRAPH, ADT
03.2021 - 03.2022
- Successfully transformed company office administrative practices into fresh, cost-effective digital solutions leading to more efficient operations and savings
- Achieved 50% improvement in client satisfaction by anticipating and proactively acting on the foreseeable needs of clients
- Worked with team members on the 988-conversion project to make sure all customers have a 10-digit phone number programmed into their alarm system, as per the mandate of the FCC for all telephone providers to move to a 10-digit dialing system
- Promptly handled an average of 80 customer support calls and addressed concerns about product mishaps, offers, and billing per day with a 95% customer satisfaction rate
- Quickly triaged incoming calls, and escalated calls when necessary, reducing the average time to resolution by 20%
- Directed customers to the appropriate department for remote reprogramming of customers' alarm systems
- Exceeded quantitative metrics on customer satisfaction, customer retention, and inquiry volume.
- Met customer call guidelines for service levels, handle time and productivity.
Administrative Assistant
KOBI KOACHMAN FASHION
11.2015 - 01.2021
- Handled office tasks, such as ordering office supplies, filing, and generating reports and presentations
- Scheduled office meetings and client appointments for staff teams.
- Maintained and improved online databases of client accounts and external vendors, including updating information when necessary
- Prepared memos, invoices, presentations, emails, and scheduled reports when appropriate
- Maintained supplies inventory by checking stock to determine inventory level, anticipated needed supplies, placed and expedited orders for supplies, and also verified supply receipts
- Arranged travel schedules and reservations
- Maintained polite and professional communication via phone, email, and instant messaging applications
- Ascertained clients' nature of business and directed them to the appropriate resource
Administrative Clerk
OYO STATE GOVERNMENT, IBADAN SOUTH, GOVERNMENT AREA
01.2015 - 10.2015
- Developed feedback or complaints procedures for clients to use, which improved client service by 50%
- Created a welcoming environment for clients by greeting and assisting, as well as quickly responding to customer inquiries and needs.
- Courteously engaged clients by telephone, email, and face-to-face
- Created and updated physical records and digital files to maintain current, accurate, and compliant documentation.
- Composed internal and external correspondence for senior management and reviewed documentation to eliminate errors.
- Ensured that appropriate actions were taken on clients' requests or complaints by following up with the responsible service office
- Achieved 50% improvement in client satisfaction by anticipating and proactively acting on the foreseeable needs of clients.
- Scheduled office meetings and client appointments for staff teams.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Coordinated travel arrangements by booking airfare, hotel, and ground transportation.
Education
Bachelor of Science - International Law And Diplomacy
Babcock University
Ogun, Nigeria2014
Skills
- Microsoft Excel
- Active Listening
- Report Creation
- Customer Relations
- Microsoft Office Suite
- Customer Service
- Call Center Operations
- Spreadsheets
- Proofreading
- Filing
- Research
- Critical Thinking
- CRM Software
- Clerical Support
Certification
Certified Scrum Master CSM
Timeline
Customer Service Representative
S&P DATA LLC, AMERICAN DISTRICT TELEGRAPH, ADT
03.2021 - 03.2022
Administrative Assistant
KOBI KOACHMAN FASHION
11.2015 - 01.2021
Administrative Clerk
OYO STATE GOVERNMENT, IBADAN SOUTH, GOVERNMENT AREA
01.2015 - 10.2015
Bachelor of Science - International Law And Diplomacy
Babcock University
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