Tochi Amadi
Pickering ,ON
Summary
Cybersecurity Professional with experience in Security Operations, Incident Response, Threat Detection, Vulnerability Management, and Cloud Security across enterprise environments. Skilled in SIEM tools including Splunk, Microsoft Sentinel, and QRadar, with hands-on expertise in endpoint security, IAM, network defense, and security monitoring. Strong knowledge of NIST, ISO 27001, SOC 2, and Zero Trust frameworks, with experience supporting AWS and Azure cloud environments. Proficient in threat analysis, risk assessment, security automation, and scripting using Python and PowerShell. Recognized for strong analytical, problem-solving, and communication skills in fast-paced cybersecurity environments.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Amazon
Oshawa, ON
10.2023 - 05.2025
- Led daily operations of the support department, ensuring high service levels and adherence to performance metrics.
- Managed a cross-functional team, driving improvements in customer satisfaction and support response efficiency.
- Developed and implemented streamlined support workflows, reducing average resolution time by 25%.
- Collaborated with global teams to align support strategies with customer experience goals and operational KPIs.
- Used CRM platforms and data analytics to identify service trends and deliver actionable insights to leadership.
- Facilitated training programs and coaching sessions to enhance team capabilities and career development.
Sales Representative Team Leader
TruGreen Lawn Care Service
Oshawa, ON
01.2023 - 09.2023
- Conducted qualified consultations with clients, identifying pain points and tailoring service solutions to meet their goals.
- Maintained deep understanding of client needs and ensured high-level “white-glove” service delivery.
- Collaborated with marketing to implement targeted lead generation strategies aligned with revenue growth.
- Tracked activity and performance metrics through CRM platforms to optimize sales performance.
- Participated in continuous training to refine consultative selling techniques and boost team performance.
Senior Customer Care Manager
Nicam Company Limited
Lagos Nigeria
08.2020 - 07.2022
- Managed customer interactions and facility operations, focusing on client satisfaction and long-term relationship retention.
- Led communications with service providers and tenants to resolve issues effectively, supporting a consultative approach to client service.
- Organized and participated in community-building events, fostering engagement and brand loyalty.
Regional Sales Specialist
Toshxtavon Resources Limited
Lagos
07.2016 - 08.2020
- Developed strategic action plans to drive product sales across multiple regions and customer segments.
- Projected sales volume and profitability based on market trends and customer data analytics.
- Recruited and trained national sales teams to uphold client-focused service and consultative sales practices.
- Utilized CRM and data insights to inform pricing and product decisions.
Education
MBA - Master of Business And Administration
Malaysia University of Science And Technology
Petaling Jaya09-2016
Diploma in Cybersecurity - Cyber Security
CDI College
Mississauga, ON05-2026
Bachelor of Science - Environmental Science
University of Port Harcourt
Port Harcourt, River State07-2001
Skills
- Security Operations Center (SOC) Monitoring
- Incident Response
- Threat Hunting
- Vulnerability Assessment
- Penetration Testing
- SIEM Tools (Splunk, Microsoft Sentinel, QRadar)
- Network Security
- Firewall Management
- Endpoint Detection & Response (EDR/XDR)
- Identity & Access Management (IAM)
- Intrusion Detection & Prevention Systems (IDS/IPS)
- Cloud Security (AWS, Azure, GCP
Languages
English
Full Professional
Timeline
Customer Service Supervisor
Amazon
10.2023 - 05.2025
Sales Representative Team Leader
TruGreen Lawn Care Service
01.2023 - 09.2023
Senior Customer Care Manager
Nicam Company Limited
08.2020 - 07.2022
Regional Sales Specialist
Toshxtavon Resources Limited
07.2016 - 08.2020
Bachelor of Science - Environmental Science
University of Port Harcourt
Diploma in Cybersecurity - Cyber Security
CDI College
MBA - Master of Business And Administration
Malaysia University of Science And Technology