Summary
Overview
Work History
Education
Skills
Personal Information
Languages
Certification
Timeline
Hi, I’m

Tochi Amadi

Oshawa,ON
Tochi Amadi

Summary

A team leader per excellence, I manage people with a view of ensuring that the workflow is hitch free, I incorporate tactfulness and attentions to details with a customer eccentric approach to everything work related even in my personal life. This has become the bedrock of my activities as a person, leveraging on my ethics and interpersonal skills, achieving my goals and objectives in line with the company vision and missions become a sought-after mandate

Overview

21
years of professional experience
1
Certification

Work History

Toshxtavon Resources Limited

Founder and Managing Director
09.2016 - 07.2024

Job overview

  • Coordinate and direct operations of all projects, ensuring an appropriate understanding of the strategy throughout the project
  • Manage and maintain relationships with landlords, real estate brokers, owners, and developers within assigned region
  • Researching and analyzing new business opportunities and producing clear summaries to enable decision making. Production of clear and articulate marketing material such as teasers, presentations and teasers as required for. transactions
  • Recommending and implementing changes to policies and procedures as required
  • Hold primary responsibility for multiple projects, with responsibility for other aspects of Office developments at the same time;
  • Assemble permitting and regulatory review applications;
  • Identify and secure pre-development financing and manage pre-development budgets;
  • Develop presentations and other communications about projects and assist in making presentations to public commissions and community groups;
  • Experience with monitoring construction of tenant improvements
  • Participating in or coordinating straightforward critical and/or cross-functional projects from beginning to end, particularly for technology changes and/or customer service enhancements
  • Providing expertise from a customer service perspective to our customer service projects, strategy and plans
  • Handling and resolving escalated customer or stakeholder concerns
  • Providing proactive management of possible concerns by engaging with customers and stakeholders before the concerns arise where possible
  • Ensuring quality and performance of operational systems that support billing and operations processes
  • Ensuring all system reporting is complete and accurate on a monthly basis for submission to appropriate departments.

ZAIN NIGERIA

CALL CENTER SUPERVISOR
09.2007 - 09.2012

Job overview

  • Supervises, motivates and trains assigned staff, ensuring effective teamwork, high standards of work quality and organizational performance, continuous learning and encourages innovation in others
  • Supervises the day-to-day operation of all assigned staff including the scheduling, assigning and reviewing of work
  • Authorizes and coordinates vacation and overtime requests
  • Monitors and evaluates staff performance, approves salary increments, hears grievances and recommends disciplinary action when necessary
  • Ensure adequate and appropriate office supplies are readily available, that equipment is maintained and operational and that the facility is properly and adequately maintained
  • Develops and implements new innovative client services systems and recommends effective and efficient means of providing excellent customer service
  • Assists in the development and tracking of appropriate performance measures and benchmarks, as required, and reviews the efficiency and effectiveness of the processes implemented and introduces improvements as required
  • Responds to inquiries escalated beyond the scope of front-line staff ensuring a prompt, courteous reply including appropriate action and follow up
  • Reports any concerns, complaints or conflict of interest issues
  • Communicates with Management Team to develop and implement effective work process controls and standards and to manage new corporate or divisional initiatives
  • Identifies I/T system problems and system reporting requirements, develops user requirements for new programs, and works closely with Divisional and Corporate Information and Technology to test and implement system enhancements
  • Participates as a member of the Management Team, providing leadership, goal setting and proactive problem-solving, and make recommendations to assist the Manager in planning, service delivery, and dealing with emerging issues
  • Participates in the preparation of tax and water brochures and bill formats.

VMOBILE NIGERIA LIMITED

CALL CENTRE CONSULTANT
02.2003 - 09.2007

Job overview

  • Telemarketing of company’s product and services advising customers/subscribers on the best product that will suit their status and needs
  • Engaging in efficient, target-driven marketing strategies in line with company policies to boost sales
  • Answer all incoming calls, and offer Vmobile subscribers a high level of customer service in dealing with their issues there by maintaining a strong marketing strategy
  • Track and resolve about 95% of subscriber’s queries on first contact, and log call information onto required applications for referencing
  • Up selling of the company’s products and services to customers
  • Acting as mediating tool between the company and its subscribers by passing along relevant information to subscribers and getting feedback from them for the company
  • Immediate escalation of unresolved queries due to challenges with service level management
  • Initiated follow up calls to customers attended to daily where necessary
  • Employing all available application for first contact resolution.

Education

Malaysian University of Science And Technology
Petaling Jaya, Malaysia

MBA from Business Administration
01.2016

University Overview

University of Port Harcourt
Port Harcourt, Rivers State.

Bachelor of Science from Environmental Biology
01.2001

University Overview

Skills

  • Leadership
  • Interpersonal skill
  • Real Estate
  • Customer Relationship Management
  • Communication Clarity (10 years)
  • Customer relationship management
  • Team Management
  • Salesforce
  • Employee Orientation
  • CRM Software

Personal Information

Personal Information
Willing To Relocate: Anywhere

Languages

English
Full Professional

Certification

CP Level 1 - National Association of Corrosion Engineers

Timeline

Founder and Managing Director
Toshxtavon Resources Limited
09.2016 - 07.2024
CALL CENTER SUPERVISOR
ZAIN NIGERIA
09.2007 - 09.2012
CALL CENTRE CONSULTANT
VMOBILE NIGERIA LIMITED
02.2003 - 09.2007
Malaysian University of Science And Technology
MBA from Business Administration
University of Port Harcourt
Bachelor of Science from Environmental Biology

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Tochi Amadi