Toby Riley
American Canyon
Summary
Property management professional with solid track record in overseeing residential properties, ensuring smooth operations and tenant satisfaction. Known for strong focus on team collaboration and adaptability in dynamic environments. Reliable and results-driven, leveraging skills in lease administration, tenant relations, and property maintenance to achieve organizational goals.
Overview
12
12
years of professional experience
Work History
Associate Property Manager
Satellite Affordable Housing
09.2018 - Current
- Responsible for assisting in the day-to-day operation of the property in which I'm primarily assigned, including filling in for the direct supervisor or any Property Manager within the company. My responsibilities also includes but not limit to are:
- Assists with leasing apartments, move-ins and move-outs
- Maintains waiting list database, filing system and leasing and occupancy reports.
- Maintains tenant files and assist with tenant concerns and complaints
- Prepares work order for completion by maintenance staff.
- Conducts recertifications and implements corrections as needed.
- Assists with collection of monthly rent & processing deposits.
- Substitutes for direct supervisor, Senior Property Manager.
- Assists and or lead projects, as requested, throughout portfolio such as past due recertification catch up, lease -ups, ledger corrections, etc.
- Training new staff and provides ongoing training assistance as needed.
Property Administrator Assistant
Satellite Affordable Housing
05.2017 - Current
- Answer and direct phone calls
- Collect and enter rent checks into Yardi
- Work closely with the maintenance department to assure the property needs are maintained according to policies and procedures
- Assist property manager with the recertification process for residents for tax credit and HUD properties
- Work closely with the service coordinator to assure all residents needs are met.
- Organize and schedule appointments, plan meetings
- Write and distribute email, correspondence memos, letters, faxes and forms
- Assist in the preparation of regularly scheduled weekly and monthly reports
Property Manager II
SAHA
04.2017 - Current
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Recruiting Coordinator/Sales Assistant
Robert Half, Accountemps & Salaried Professional Services
04.2015 - 06.2017
- Partner with recruiters, hiring managers and candidates daily
- Processed the onboarding and compliance for candidates hired internally with RH and with clients
- Received candidates timesheets on a weekly basis and processed for payment for AT(temp) and SPS (perm)
- Created and mailed fee Agreements to clients
- Assisted other admin team members with their large projects
- Assisted Regional & Metro Market Managers with specific projects, reviewing and updating sales reports and generating expense reports
- Assisted a team of 9 Account Executives and 3 District Directors
- Assisted Account Executives with generating a revenue over $8 million in 2016
- Assisted Account Executives with bringing in over 240 new clients in 2016
- Assisted team with locating new sales leads through business directories and client referrals
- Utilized extensively Micro J Plus (Proprietary ATS), Salesforce, Word, Excel, Outlook and PowerPoint
- Coordinated team building events.
Administrative Assistant/Receptionist
Robert Half Inc
11.2014 - 04.2015
- Greeted candidates/clients/visitors arriving in office and directed to the appropriate person
- Answered multiline phones utilizing ShoreTel (up to 12 lines at a time)
- Received and directed over 175 calls per day
- Provided all applicable forms needed for completion of candidates onboarding and coordinated testing as required, assisted with courtesy reminder calls for the following day’s appointments, mailings, data entry and other administrative duties determined by the Branch, Regional or District Manager
- Asked questions to accurately identify customer needs and follow up to ensure problems are resolved without delay
- Met or exceeded customer service needs and assisted with reporting stats weekly.
Richmond Housing Authority
12.2013 - 11.2014
- Performed administrative and office support activities for 3 supervisors
- Fielded telephone calls, received and directed visitors, word processed, created spreadsheets and presentations, filed, and faxed
- Assisted with overflow work from Administrative and Executive Assistants as well as filled in for the office receptionist as needed
- Meet and greet clients and visitors
- Created and modified documents using Microsoft Office (Word, Excel, Outlook, Power Point) and Yardi software
- Maintained hard copy and electronic records filing system in the shared drive
- Coordinated and maintained records for staff office space, phones, parking, tenant checks and office keys
- Supported staff in assigned project based work
- Resolved administrative problems by coordinating preparation of reports, analyzing data, and identifying solutions
- Completed operational requirements by scheduling and assigning administrative projects; expediting work results.
Customer Sales Representative
Hertz Rental Cars
08.2013 - 12.2013
- Qualified and processed customer rentals with accuracy and detail
- Responded to customer inquiries
- Provided direction in a courteous and expeditious manner
- Monitored fleet availability for reservations and walk-ups
- Supported achievement of location sales and margin goals
- Ensured positive customer experience, making Hertz #1 in car rental company experiences
- Achieved individual sales goals and customer service goals
- Grew sales utilizing business-to-business sales tactics
- Supported branch’s business plan by assisting the Branch Manager.
Education
No Degree - Business Management
Kaplan University
Fort Lauderdale, FL01-2027
Certificate of Technical Studies - Travel & Tourism
Southeastern Academy of Travel & Tourism
Orlando, FL10-1996
Skills
- Tenant relations
- Property inspections
- Fair housing regulations
- Rent collection
- Property management expertise
- Building maintenance
- Space planning
- Tenant issue resolution
- Telephone and email etiquette
- Unit inspection
- Housing regulations
- Property tours and inspections
- Property management
Office Skills
administrative duties, scheduling appointments, business plan, event planning, expense reports, filing, Financial Management, front office, office equipment, Order office supplies, printers, sales, sales reports, Scheduling, spreadsheets
Timeline
Associate Property Manager
Satellite Affordable Housing
09.2018 - Current
Property Administrator Assistant
Satellite Affordable Housing
05.2017 - Current
Property Manager II
SAHA
04.2017 - Current
Recruiting Coordinator/Sales Assistant
Robert Half, Accountemps & Salaried Professional Services
04.2015 - 06.2017
Administrative Assistant/Receptionist
Robert Half Inc
11.2014 - 04.2015
Richmond Housing Authority
12.2013 - 11.2014
Customer Sales Representative
Hertz Rental Cars
08.2013 - 12.2013
No Degree - Business Management
Kaplan University
Certificate of Technical Studies - Travel & Tourism
Southeastern Academy of Travel & Tourism
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