TOBY LADAN
LONDON,ON
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
8
8
years of professional experience
3
3
Certification
Work History
Helpdesk Coordinator
DECIEM The Abnormal Beauty
Toronto, Ontario
12.2022 - Current
IT Technician
Presstran Industries
St Thomas, Ontario
10.2021 - Current
- Resolved technical issues with cell phone, data service and maintained 75% first call resolution rating.
- Set up and maintained user accounts and client access.
- Reviewed violations of computer security procedures and developed mitigation plans.
- Used Nexthink to monitor and Track down compliant devices
- Monitored computer virus reports to determine when to update virus protection systems.
- Set up PCs, projectors, and microphones for use in video conferencing rooms.
- Performed maintenance tasks on PCs, networks and mobile devices.
- Established company-wide security best practices and protocols to mitigate risk of data breach.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
Technical Support Analyst
Scarborough Health Network
Scarborough, ON
12.2020 - 04.2021
- Resolved issues by researching documentation; troubleshooting hardware, software, and network issues, guiding and users through corrective steps; escalating problems to level 2 when necessary.
- Troubleshoot performance issues on mobile devices regarding installation and utilization of company-specific applications and other web portal-related issues for end-users.
- Provided support for Epic, Meditech, Active Directory, Windows, Outlook, and other applications.
- Exceeded goals through effective task prioritization and great work ethic.
IT Support (Remote)
GEC Consults LTD
Birmingham, UK
08.2016 - 12.2020
- Resolved technical issues with cell phone, data service and maintained 70% first call resolution rating.
- Utilized Microsoft Office Suites to document interactions and for data entry.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Responded to faults in both LAN and WAN networks to rapidly restore connectivity and prevent unnecessary downtimes.
- Collaborated with HR department to design standardized onboarding processes and training assets.
Education
Associate of Science - Health Systems Management
Fanshawe College
London ON04.2018
Associate of Applied Science - Network & Security Architecture
Fanshawe College
London, ON04.2018
Bachelor of Science - Computer Science
Modibbo Adama University of Technology
Yola, Nigeria06.2014
Skills
Problem Solving and Administration: Incident investigation and problem source analysis, resolve and escalate issues based on severity levels (by performing Problem Analysis and Triage management)
Cloud Computing and Security: Knowledge of cloud deployment models (SaaS, IaaS, PaaS) and cloud application integration and SSO authentication methods (ADFS, LDAP) with 2FA/MFA
Malware Analysis: Static and dynamic malware analysis using common tools like PEStudio, ProcMon, Process Hacker, Tcpdump/Wireshark, Volatility, Joe Sandbox, CyberChef
Security and Compliance: Knowledge of information security frameworks/standards and regulations such as PIPEDA, PCI-DSS, NIST, ISO 27001, and GDPR
Networking: In-depth knowledge of network protocols TCP/IP, DNS, HTTPS, NAT, Routing (OSPF, BGP, EIGRP), Secure protocols (SSH, TLS, IPSEC), Troubleshooting (Ping, Nmap, traceroute, Packet Analysis), and Next-gen firewalls (Palo Alto, FortiGate)
Multi-tasking: Met deadlines on overlapping projects in fast-paced environments; using collaboration apps like Outlook and Microsoft teams to keep organized
Certification
- ITIL Foundation Certificate in IT Service Management June 2021 AXELOS Global Best Practice
- Certified in Cybersecurity (ISC)2 Oct 1, 2022 - Sep 30, 2025
- CompTIA Security+ - In Progress
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Quote
Do not seek to follow in the footsteps of the men of old; seek what they sought.
Matsuo Bashō
Timeline
Helpdesk Coordinator
DECIEM The Abnormal Beauty
12.2022 - Current
IT Technician
Presstran Industries
10.2021 - Current
Technical Support Analyst
Scarborough Health Network
12.2020 - 04.2021
IT Support (Remote)
GEC Consults LTD
08.2016 - 12.2020
Associate of Science - Health Systems Management
Fanshawe College
Associate of Applied Science - Network & Security Architecture
Fanshawe College
Bachelor of Science - Computer Science
Modibbo Adama University of Technology