Toby Cheung
Scarborough,Canada
Summary
To pursue a position as Quality Assurance Testing Analyst
Overview
30
30
years of professional experience
Work History
Branch Redirect Representative
Scotiabank
10.2004 - Current
- Provide banking services and information to clients
- Taking inbound calls to assist potential clients on services
- Maintaining rapport with customers on a daily basis
- Offering advice and solutions to current and potential clients
- Administrative Duties
- Up selling and Cross Selling banking products to suit customer needs through Inbound/Outbound methods.
Applications Analyst
American Express
04.2004 - 09.2004
- Reviewing and processing new applications for clients
- Taking inbound calls to assist potential clients on services
- Outbound dialing to follow up on applications that need additional information
- Offering advice and solutions to current and potential clients
- Administrative Duties.
Sales and Service/Online Banking/ Technical Representative
CIBC
12.1997 - 03.2004
- Provide banking services and information to clients
- Offer support for technical issues relating to CIBC website
- Troubleshoot and provide solutions for clients
- Maintaining rapport with customers on a daily basis
- Working knowledge of CIBC standard policy and procedures
- Up selling and Cross Selling banking products to suit customer needs through Inbound/Outbound methods
- Provided support and advice to fellow peers through coaching methods as a Team Prime
- 4 times Sales and Service monthly achiever with CIBC.
Testing Analyst
CIBC Technologies
07.2001 - 02.2002
- Researching and providing solutions to various projects related to CIBC banking systems
- Testing outputs in different test environments on various related CIBC projects
- Collecting data for management review and creating test cases
- Locating variances and organizing test results in a worksheet format.
Customer Care Associate
Rogers Communication Inc.
03.1995 - 09.1997
- Dealt with customer related Inbound/Outbound telemarketing sales
- Administrative duties
- Assisted in business plans and marketing schemes to increase market share in the telecommunications industry
- Troubleshoot on issues related to customer’s inquiries on their cable
- Provide assistance to customers concerns over billing issues
- Provided support and advice to fellow peers through coaching methods as a Team Prime
- Up selling and cross selling cable products to various customers
- 2 times Certificate of Recognition for most improved associate.
Data Collections Agent
Statistics Canada
10.1993 - 02.1995
- Data collection of different segments in Toronto
- Implementation of statistic information through database systems
- Calling households on surveys pertaining to information for statistical use on various projects.
Education
Canadian Securities Certificates, Canadian Securities Course, Conduct and Practices Handbook Course -
Canadian Securities Institute
03.2005
Honors Bachelor of Arts (Hon. B. A.) - Business Management
Ryerson University
06.1994
Home Tel
416-291-0169
Fax
416-291-0673
Cell
416-669-6772
Special Skills
Proficiency with Windows 98/2000/XP, Microsoft Office 2000., Learning HTML, Microsoft Excel, Microsoft Word and Adobe Photoshop, Currently taking correspondence courses for learning Japanese and Korean., Fluent in Cantonese, Analytical/problem solving skills, excellent communication skills, proficient research, administrative and organizational skills., Ambitious, Creative, and willing to continuously to learn new things., Able to manage people within a team environment on coaching and creating new ideas for goal oriented programs., Always providing help and advice to fellow peers, Team oriented
Hobbies and Interests
- Reading
- Organize Sports activities like Hockey and Baseball.
- Drawing
- Movies
- Computers
- Travel (i.e. in Asia such as Beijing, Shanghai, Hong Kong, Japan, Singapore, Taiwan, Korea, etc.)
- Volunteered for the Junior Achiever’s Program with CIBC, teaching high school students about the real business world.
Languages
English
Native or Bilingual
Timeline
Branch Redirect Representative
Scotiabank
10.2004 - Current
Applications Analyst
American Express
04.2004 - 09.2004
Testing Analyst
CIBC Technologies
07.2001 - 02.2002
Sales and Service/Online Banking/ Technical Representative
CIBC
12.1997 - 03.2004
Customer Care Associate
Rogers Communication Inc.
03.1995 - 09.1997
Data Collections Agent
Statistics Canada
10.1993 - 02.1995
Canadian Securities Certificates, Canadian Securities Course, Conduct and Practices Handbook Course -
Canadian Securities Institute
Honors Bachelor of Arts (Hon. B. A.) - Business Management
Ryerson University
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