Dynamic supervisor with extensive experience in workflow management and team mentorship. Known for implementing effective solutions that enhance productivity and reduce turnaround times, committed to fostering a culture of continuous improvement.
Work History
Supervisor Intake Processing
20 Years 6 Months
Carrington Mortgage Services, LLC. | 02.2006 - Current
Implemented process enhancements that increased operational efficiency and reduced turnaround times for loan approvals.
Oversaw daily operations and workflow management, ensuring adherence to company policies and procedures.
Monitored performance metrics, providing regular feedback to staff to drive accountability and excellence in service delivery.
Mentored and developed team members, fostering a culture of continuous improvement and professional growth.
Ensured compliance with regulatory requirements, maintaining high standards of quality control in all mortgage transactions.
Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
Led team of negotiators and closing coordinator to achieve timely resolutions in liquidation processes to ensure their workouts were in compliance with investor/insurer guidelines but also lucrative to the firm’s bottom line in mitigating loss to the company.
Responsible for training all investor variables and systems used for liquidations. Responsible for creating various reports as aides to ensure optimal performance.
Responsible that agents were available and in a positive quality control for our front facing customers on our phone systems.
Took on all escalations from customers.
Took on supervisory roles when our supervisor was on leave for 9 months.
Negotiated real estate short sales to ensure compliance with investor/insurer guidelines and servicing loan agreements.
Processing Deed in Lieu of foreclosure while working in tandem with trustees and attorneys.
Making decisions to mitigate loss to the company and gaining approval based off management and investor/insurer guidelines.
Managing a portfolio of loans and working with multiple in house computer programs.
Adhering to FHA, VA, USDA, FNMA, GNMA and proprietary programs guidelines and timelines. This position entailed knowledge of negotiations, loan processing, underwriting, valuations, customer service, property preservation, title, sales, creativity, etc.
Education
No Degree - General Studies
Orange Coast College | Costa Mesa, CA
Skills
Intermediate knowledge of Microsoft Suite Programs.
Data entry accuracyh
Training and mentoring
Goal oriented
Staff management
Regulatory compliance
Verbal and written communication
Problem-solving
Interests
Hiking
Fitness
Sports
Food Tourism
Timeline
Liquidations Department Team Lead
Carrington Mortgage Services, LLC.
03.2021 - 04.2022Read More
Liquidations Department Neogtiator
Carrington Mortgage Services, LLC
12.2016 - 03.2021Read More
Supervisor Intake Processing
Carrington Mortgage Services, LLC.
02.2006 - CurrentRead More
Orange Coast College
No Degree from General Studies
Read More
Boost Program Graduate
Completed Franklin Covey Boost program with fellow Carrington Management associates. Learned to employ proper mindset for attacking daily issues that may arise. Enhanced understanding of associate development and importance of One on One communication. Learned strategies on leading a team through change.
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<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting<ul>
<li>Hours per week: 40.</li>
</ul>
<p><strong>Duties, Accomplishments, and Related Skills:</strong></p>
<ul>
<li>Supervise and coordinate daily administrative workflows for a team of 15 employees, ensuring timely task execution, adherence to protocols, and consistent performance monitoring.</li>
<li>Maintain accurate records and documentation related to property intake, detainee processing, transportation, and deportation; verify and audit files to ensure regulatory compliance, and data integrity.</li>
<li>Execute high-volume data entry (up to 8 hours per day), including the entry of case notes, customs documentation, custody logs, and internal reports into secure federal databases.</li>
<li>Develop, review, and edit administrative reports and forms for internal use and government audits; ensure completeness, accuracy, and policy alignment.</li>
<li>Serve as the primary liaison between facility staff, supervisors, and stakeholders; facilitate clear, professional communication, and documentation flow across departments.</li>
<li>Identified discrepancies in data entries and corrected them accordingly.</li>
<li>Oversee inventory control processes, including the secure receipt, tracking, and storage of personal property, using standardized procedures and government tracking systems.</li>
<li>Conduct routine audits and quality control reviews to ensure that administrative practices meet federal operational standards.</li>
<li>Apply sound judgment to evaluate options, solve problems, and make informed recommendations on administrative and operational matters, contributing to efficient workflow management, and compliance with agency standards.</li>
<li>Assist in developing and revising privacy and security policies concerning Personally Identifiable Information (PII); identify potential compliance risks, and recommend solutions.</li>
<li>Coordinate logistics for detainee transportation to court and medical appointments, manage schedules, and track movement through detailed administrative planning.</li>
<li>Conduct roll calls, and ensure accountability through diligent documentation, system updates, and status reporting.</li>
</ul>
<p>Supervisor: Scott Jackson (949) 456-2706.</p>
<p>Permission to contact: Yes.</p> at ProTech USA LLC, Government Contracting