Professional Summary
Overview
Work History
Education
Skills
Interests
Timeline
Boost Program Graduate

Toby Allen

Carrington Mortgage Services, LLC.
Portola
20
years of professional experience

Dynamic supervisor with extensive experience in workflow management and team mentorship. Known for implementing effective solutions that enhance productivity and reduce turnaround times, committed to fostering a culture of continuous improvement.

Work History

Supervisor Intake Processing

20 Years 6 Months
Carrington Mortgage Services, LLC. | 02.2006 - Current
  • Implemented process enhancements that increased operational efficiency and reduced turnaround times for loan approvals.
  • Oversaw daily operations and workflow management, ensuring adherence to company policies and procedures.
  • Monitored performance metrics, providing regular feedback to staff to drive accountability and excellence in service delivery.
  • Mentored and developed team members, fostering a culture of continuous improvement and professional growth.
  • Ensured compliance with regulatory requirements, maintaining high standards of quality control in all mortgage transactions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.

Liquidations Department Team Lead

1 Year 1 Month
Carrington Mortgage Services, LLC. | 03.2021 - 04.2022
  • Led team of negotiators and closing coordinator to achieve timely resolutions in liquidation processes to ensure their workouts were in compliance with investor/insurer guidelines but also lucrative to the firm’s bottom line in mitigating loss to the company.
  • Responsible for training all investor variables and systems used for liquidations. Responsible for creating various reports as aides to ensure optimal performance.
  • Responsible that agents were available and in a positive quality control for our front facing customers on our phone systems.
  • Took on all escalations from customers.
  • Took on supervisory roles when our supervisor was on leave for 9 months.

Liquidations Department Neogtiator

4 Years 3 Months
Carrington Mortgage Services, LLC | 12.2016 - 03.2021
  • Negotiated real estate short sales to ensure compliance with investor/insurer guidelines and servicing loan agreements.
  • Processing Deed in Lieu of foreclosure while working in tandem with trustees and attorneys.
  • Making decisions to mitigate loss to the company and gaining approval based off management and investor/insurer guidelines.
  • Managing a portfolio of loans and working with multiple in house computer programs.
  • Adhering to FHA, VA, USDA, FNMA, GNMA and proprietary programs guidelines and timelines. This position entailed knowledge of negotiations, loan processing, underwriting, valuations, customer service, property preservation, title, sales, creativity, etc.

Education

No Degree - General Studies

Orange Coast College | Costa Mesa, CA

Skills

Intermediate knowledge of Microsoft Suite Programs.
Data entry accuracyh
Training and mentoring
Goal oriented
Staff management
Regulatory compliance
Verbal and written communication
Problem-solving

Interests

Hiking
Fitness
Sports
Food Tourism

Timeline

Liquidations Department Team Lead

Carrington Mortgage Services, LLC.
03.2021 - 04.2022Read More

Liquidations Department Neogtiator

Carrington Mortgage Services, LLC
12.2016 - 03.2021Read More

Supervisor Intake Processing

Carrington Mortgage Services, LLC.
02.2006 - CurrentRead More

Orange Coast College

No Degree from General Studies
Read More

Boost Program Graduate

Completed Franklin Covey Boost program with fellow Carrington Management associates. Learned to employ proper mindset for attacking daily issues that may arise. Enhanced understanding of associate development and importance of One on One communication. Learned strategies on leading a team through change. 

Toby Allen