Seasoned management professional with over 5 years experience in developing strategic plans for service excellence, supporting cross-functional teams to increase customer satisfaction through process improvements, and building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced environments.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Business Analyst - Finance (contract)
Canadian Insurance Alliance
Windsor, Ontario
06.2023 - Current
Collaborate with IT and finance teams during the implementation of a new billing system, gathering requirements from stakeholders, and providing detailed insights into billing workflows to ensure alignment with business needs
Develop comprehensive documentation for billing processes, including workflows, use cases, and SOPs, contributing to standardization and improved training efficiency across the department
Analyze and resolve complex customer billing issues by conducting root cause analysis, leading to a 30% reduction in recurring billing errors and improved customer satisfaction
Engage with stakeholders, including clients and internal teams, to gather feedback and clarify requirements, leading to the development of enhanced billing procedures that improved transparency and reduced inquiry response time by 25%
Conduct user acceptance testing (UAT) for billing system updates, ensuring that new functionalities met business requirements and aligned with end-user needs, resulting in a smooth transition with minimal disruption
Collaborated cross-functionally with finance and IT teams to reconcile accounts, providing detailed business requirements and validating financial data integrity in system migrations
Assistant Retail Operations Manager
Shoppers Drug Mart
Whitby, Ontario
10.2021 - 05.2023
Analyzed store operations, optimized processes, and provided actionable insights to drive sales and enhance customer experiences.
Conducted in-depth sales data analysis, identified trends, and developed strategic recommendations that boosted revenue by 15%.
Analyzed inventory turnover and implemented process improvements, reducing shrinkage by 10% and optimizing stock levels.
Analyzed employee performance metrics, designed targeted training programs, and increased team productivity by 20%
Analyzed customer feedback, identified recurring issues, and implemented service improvements, resulting in a 25% reduction in complaints
Collaborated with other department teams to ensure the overall objective of customer service, excellent product display and knowledge were the key drivers in day-to-day job functions.
Service and Operations Manager - Food Services
Tim Hortons
Ajax, Pickering, Ontario
08.2019 - 09.2021
Analyzed operational performance, streamlined processes, and provided actionable insights to improve efficiency and profitability
Analyzed workflows and identified inefficiencies, implementing process improvements that increased service speed and reduced waste by 15%
Conducted cost analysis, optimized supply chain processes, and reduced food costs by 10% while maintaining quality
Analyzed sales data to identify high-margin items and customer preferences, leading to menu adjustments that increased average sale by 12%
Developed performance metrics and targeted training programs that enhanced team productivity by 20% and reduced turnover
Controlled inventory, monitored revenues and sales projections
Strategically prepared staff weekly schedules and tasks to align with their strength and coordination on the floor.
Business Development Associate
Housessories Limited
Lagos, Nigeria
04.2015 - 12.2015
Collaborated with stakeholders to gather requirements and develop solutions that aligned with business objectives, resulting in more effective client engagement and retention strategies
Analyzed market and product data to identify trends and generate informed profit projections, providing actionable insights that informed business strategy and drove a 15% increase in revenue
Improved bottom-line profitability by growing customer base and capitalizing on upsell opportunities
Generated leads through effective network development, identifying new and prospective clients
Created marketing content for weekly newsletters which generated a minimum of 16 new sales leads monthly.
Education
Graduate Certificate in Human Resources Management - Business
Seneca College
North York, Ontario
12.2018
Graduate Certificate in International Development - Business
Centennial College
Scarborough, Ontario
12.2016
Bachelor of Arts - French Studies
Babcock University
Nigeria
06.2013
Skills
Communication skills
Analytical skills
Documentation skills
Collaboration skills
Problem-solving skills
Presentation skills
Facilitation skills
Technical Skills
Agile Methodology
User Acceptance Testing
Business Process Modeling
Requirement Elicitation and Gathering
Process Mapping Technique
Use Case Development
TOOLS
MS Visio
Balsamiq
JIRA
Confluence
MS Office
HP Quality Center
Asana
RACI Matrix
Certification
Advanced Business Analysis Training - June 2024
Project Management, Google - January 2023
Timeline
Business Analyst - Finance (contract)
Canadian Insurance Alliance
06.2023 - Current
Assistant Retail Operations Manager
Shoppers Drug Mart
10.2021 - 05.2023
Service and Operations Manager - Food Services
Tim Hortons
08.2019 - 09.2021
Business Development Associate
Housessories Limited
04.2015 - 12.2015
Graduate Certificate in Human Resources Management - Business
Seneca College
Graduate Certificate in International Development - Business
Contract Approval Coordinator & Business Analyst at Arapahoe County Public HealthContract Approval Coordinator & Business Analyst at Arapahoe County Public Health
<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.<ul><li>Company Overview: Group Company of PUIG, Spain</li><li>Team Leadership & Process Excellence: Organised the transformation of the Finance & Accounts function, establishing performance-driven goals, and embedding a culture of accountability and continuous improvement. Drove operational efficiency through process redesigns, SOP implementation and optimal resource deployment, leading to measurable improvements in turnaround time and accuracy.</li><li>Strategic Partnering with CXOs: Acted as a key advisor to the CEO, CFO, and other CXOs on business planning, pricing strategies, and business model pivots to support scale-up and profitability. Contributed to investor communications with data-backed insights to enhance stakeholder confidence and secure strategic funding.</li><li>Cross-Functional & Global Stakeholder Management: Functioned as the strategic finance business partner to cross-functional heads and the PUIG global finance team, aligning local execution with global financial strategies and compliance requirements.</li><li>ERP Transformation & System Automation: Led end-to-end ERP reimplementation to address system gaps, enforce role-based controls, and automate core finance processes—resulting in enhanced data accuracy, faster reporting and improved internal controls.</li><li>Costing, Inventory & Profitability Optimization: Designed and implemented plant-level costing models to ensure accurate COGS determination. Improved inventory management across pricing, consumption tracking, and aging analysis—enabling better working capital control and cost efficiency.</li><li>Manufacturing Finance & Statutory Compliance: Supervised end-to-end accounting for manufacturing operations and ensured full statutory compliance.</li><li>Financial Reporting, MIS & Profitability Analytics: Delivered accurate and timely monthly MIS reports, including P&L, Balance Sheet and KPI dashboards with deep-dive variance analysis across stores, business verticals, and geographies. Supported board-level decision-making through insightful presentations on financial health and business performance.</li><li>Budgeting, Forecasting & Business Planning: Led the Annual Operating Plan (AOP) and rolling forecasts, ensuring alignment with strategic objectives and market dynamics. Monitored key financial metrics to enable business decisions and proactive cost management.</li><li>Statutory, Internal & Tax Audit Management: Finalized standalone and consolidated financials under Ind AS and IFRS, ensured timely group reporting and compliance with international standards. Delivered clean and timely closures of statutory, tax, and internal audits in coordination with Big 4 auditors. Strengthened audit readiness through pre-audit diagnostics and rectification of recurring control gaps.</li><li>Regulatory Compliance & Risk Management: Ensured end-to-end compliance which includes ROC, RBI, FEMA, Income Tax, GST, Transfer Pricing, DTAA, and Customs. Reviewed cross-border contracts and transactions to ensure arm’s length pricing, accurate TDS application, and proper documentation under Transfer Pricing regulations.</li><li>Commercial Negotiation & Contract Governance: Led commercial negotiations and structured deals with vendors and franchisees. Reviewed key business contracts to ensure financial viability, risk protection, and compliance with regulatory standards.</li><li>Treasury & External Commercial Borrowing (ECB): Managed fund planning and liquidity management including ECB drawdowns, bank negotiations, and interest optimization. Improved working capital cycles through proactive cash flow forecasting and receivables control.</li><li>Internal Controls & Governance Framework: Led organization-wide reviews of internal control systems, identified process gaps, and redesigned or implemented over 40 SOPs and IFCs. Established a governance structure for financial discipline, risk mitigation, and policy compliance across departments.</li></ul> at Kama Ayurveda Pvt. Ltd. & PUIG India Pvt. Ltd.