Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Tobias Bertrand

ottawa,ON

Summary

Motivated and detail-oriented professional with hands-on experience in software testing, system analysis, and quality assurance within the federal government. Known for a strong work ethic, analytical mindset, and ability to quickly learn and adapt in complex environments. Skilled in creating and executing test plans, collaborating across departments, and delivering accurate, high-quality results. Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. Brings a collaborative spirit, critical thinking skills, and a client-first attitude to every project. Eager to contribute to a forward-thinking team focused on service excellence, innovation, and continuous improvement.

Overview

9
9
years of professional experience

Work History

Testing Analyst

Canada Revenue Agency
07.2023 - 03.2025
  • Developed and executed detailed test plans to validate system functionality and ensure compliance with CRA standards.
  • Conducted manual and automated testing to identify system issues and ensure the accuracy and reliability of key processes within the BN (Business Number) team.
  • Collaborated cross-functionally with developers, business analysts, and other testing teams to support integrated testing efforts and resolve defects.
  • Documented test results, created defect reports, and participated in regular status meetings to communicate testing progress and findings.
  • Played a key role in maintaining the integrity and performance of tax administration systems through rigorous quality assurance practices.

Package Delivery Driver

RoadRunner Delivery Delivery Service Partner Of Amazon
01.2023 - 07.2023
  • Delivered packages to customer doorsteps and business offices.
  • Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
  • Maintained clean driving record and observed relevant traffic laws to reduce risks.
  • Improved customer satisfaction by ensuring timely and accurate package deliveries.

Line Cook

Jack Astor's Bar & Grill
05.2022 - 03.2023
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.

Cast Member

Scotiabank Theatre Ottawa
06.2016 - 04.2021
  • Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
  • Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
  • Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
  • Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.

Education

Bachelor of Arts - Psychology

University of Ottawa
Ottawa
06-2022

High School Diploma -

Gloucester High School
Ottawa, ON
06-2018

Skills

  • Testing & Quality Assurance: Skilled in test planning, execution, defect tracking, and supporting cross-functional testing initiatives
  • Analytical & Critical Thinking: Able to assess complex systems, identify issues, and provide thoughtful, data-driven solutions
  • Teamwork & Collaboration: Proven experience working collaboratively with developers, analysts, and stakeholders in a government setting
  • Adaptability & Learning Agility: Quick to learn new tools and systems, with a strong ability to adapt in fast-paced or changing environments
  • Client Service Orientation: Committed to delivering high-quality service and support to internal teams and external clients
  • Microsoft Office Suite: Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and other core Office applications
  • Documentation & Reporting: Experienced in drafting test cases, documenting outcomes, and reporting results clearly and professionally

Languages

English
Full Professional

Timeline

Testing Analyst

Canada Revenue Agency
07.2023 - 03.2025

Package Delivery Driver

RoadRunner Delivery Delivery Service Partner Of Amazon
01.2023 - 07.2023

Line Cook

Jack Astor's Bar & Grill
05.2022 - 03.2023

Cast Member

Scotiabank Theatre Ottawa
06.2016 - 04.2021

Bachelor of Arts - Psychology

University of Ottawa

High School Diploma -

Gloucester High School
Tobias Bertrand