Tobias Bertrand
ottawa,ON
Summary
Motivated and detail-oriented professional with hands-on experience in software testing, system analysis, and quality assurance within the federal government. Known for a strong work ethic, analytical mindset, and ability to quickly learn and adapt in complex environments. Skilled in creating and executing test plans, collaborating across departments, and delivering accurate, high-quality results. Proficient in Microsoft Office Suite, including Word, Excel, PowerPoint, and Outlook. Brings a collaborative spirit, critical thinking skills, and a client-first attitude to every project. Eager to contribute to a forward-thinking team focused on service excellence, innovation, and continuous improvement.
Overview
9
9
years of professional experience
Work History
Testing Analyst
Canada Revenue Agency
07.2023 - 03.2025
- Developed and executed detailed test plans to validate system functionality and ensure compliance with CRA standards.
- Conducted manual and automated testing to identify system issues and ensure the accuracy and reliability of key processes within the BN (Business Number) team.
- Collaborated cross-functionally with developers, business analysts, and other testing teams to support integrated testing efforts and resolve defects.
- Documented test results, created defect reports, and participated in regular status meetings to communicate testing progress and findings.
- Played a key role in maintaining the integrity and performance of tax administration systems through rigorous quality assurance practices.
Package Delivery Driver
RoadRunner Delivery Delivery Service Partner Of Amazon
01.2023 - 07.2023
- Delivered packages to customer doorsteps and business offices.
- Utilized GPS to plan delivery routes with focus on efficiency and deadline management.
- Maintained clean driving record and observed relevant traffic laws to reduce risks.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
Line Cook
Jack Astor's Bar & Grill
05.2022 - 03.2023
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
Cast Member
Scotiabank Theatre Ottawa
06.2016 - 04.2021
- Enhanced guest experience by providing exceptional customer service and maintaining a positive attitude.
- Implemented problem-solving skills when addressing unexpected challenges or changes within the workplace setting.
- Maintained cleanliness and organization throughout various areas, contributing to an enjoyable atmosphere for guests.
- Collaborated with fellow cast members to ensure seamless operations and consistent guest satisfaction.
Education
Bachelor of Arts - Psychology
University of Ottawa
Ottawa06-2022
High School Diploma -
Gloucester High School
Ottawa, ON06-2018
Skills
- Testing & Quality Assurance: Skilled in test planning, execution, defect tracking, and supporting cross-functional testing initiatives
- Analytical & Critical Thinking: Able to assess complex systems, identify issues, and provide thoughtful, data-driven solutions
- Teamwork & Collaboration: Proven experience working collaboratively with developers, analysts, and stakeholders in a government setting
- Adaptability & Learning Agility: Quick to learn new tools and systems, with a strong ability to adapt in fast-paced or changing environments
- Client Service Orientation: Committed to delivering high-quality service and support to internal teams and external clients
- Microsoft Office Suite: Proficient in Microsoft Word, Excel, PowerPoint, Outlook, and other core Office applications
- Documentation & Reporting: Experienced in drafting test cases, documenting outcomes, and reporting results clearly and professionally
Languages
English
Full Professional
Timeline
Testing Analyst
Canada Revenue Agency
07.2023 - 03.2025
Package Delivery Driver
RoadRunner Delivery Delivery Service Partner Of Amazon
01.2023 - 07.2023
Line Cook
Jack Astor's Bar & Grill
05.2022 - 03.2023
Cast Member
Scotiabank Theatre Ottawa
06.2016 - 04.2021
Bachelor of Arts - Psychology
University of Ottawa
High School Diploma -
Gloucester High School
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