Tobi Akinkunmi

After Dark Hospitality is dedicated to delivering exceptional late-night experiences by prioritizing customer satisfaction and building lasting relationships. After Dark focuses on personalized service, attentive interaction, and fostering genuine connections. Furthermore, they create welcoming, energetic environments where guests feel valued, safe, and engaged.

• Delivered exceptional guest service in a dynamic and high-pressure environment. Built rapport with returning customers and contributed to a positive team culture through clear communication and quick conflict resolution.
• Developed strong interpersonal skills and emotional intelligence in challenging social settings.
• Recognized by supervisors for professional demeanor and composure during peak hours.
• Demonstrated reliability through consistent shift attendance and customer satisfaction.

Indochino is a luxury retail apparel store that prioritizes manufacturing a fully customizable product for their customers at no additional cost. Their product quality and overall customer service has allowed the organization to grow rapidly throughout North America.

• As a style guide you are responsible for the intake of clients, be able to read the needs of customers without it being explicitly communicated to you, take measurements and alteration and finalize sales. This role requires a large bandwidth and ability to switch quickly between task while still upholding a high level of customer service.
• Consistently surpassed monthly sales targets and metrics.
• Maintained high level of customer satisfaction consistently going above and beyond to make sure customers' needs are fulfilled.

DRIVE is a Vancouver based basketball program that specializes in youth sports. Their goal is to foster an environment of inclusion and collaboration, teaching children life skills through the game of basketball.

• Provided leadership for summer camps serving 40-60 children by coaching multiple teams and mentoring youth, fostering discipline, resilience, teamwork, and confidence through structured practices and competitive play.
• Mentorship and connection with the youth.
• Led teams to multiple tournament finals across the lower mainland of British Columbia.
• Excelled in creating an engaging environment for children to come and learn.

EJ Mower is a Calgary based gardening and land equipment center. They focus on selling and repairing small engine yard and farming equipment. EJ Mower excelled in the customer service front putting the overall customer experience at the forefront of their mission.

• When working in the front of house employees must leverage their communication skills to demonstrate comprehensive knowledge of the products available to get the customer what they need. In the back of house, employees were required to work with small engines, diagnosing and repairing them going from task to task while maintaining organization and professionalism.
• Surpassed all monthly sales targets.
• Enhanced ability to work in physically demanding environments.
• Trained in small engine repair and basic sales skills.