TOBECHUKWU HYGINUS
Canada
Summary
Hardworking individual with extensive experience in business operations, administration, customer relationship management, and training and coaching. Skilled in contract and sales negotiation, project management, with a strong passion for innovation and customer satisfaction. Holds a Postgraduate Diploma in Global Business Management. Passionate about leveraging educational insights, financial development, and advanced management skills to contribute to organizational success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Warehouse Operations Associate
Canadian Tire
05.2023 - Current
- Maintain accurate inventory records by conducting regular audits and monitoring stock levels, ensuring operational accuracy and minimizing discrepancies.
- Oversee the order fulfillment process, carefully managing the picking, packing, and shipping of items to ensures timely deliveries, resulting in improved customer satisfaction and streamlined logistics.
- Coordinate with logistics providers and internal departments to facilitate clear and effective communication ensures smooth operations, reduces delays, and enhances cross-functional collaboration.
- Conduct routine maintenance checks on all warehouse equipment and tools which lead to reduced downtime due to malfunctions.
- Load, unload and move materials to streamline material flow and support efficient warehouse or production operations.
- Use machinery and equipment such as box cutters, shrink-wrap guns, forklift, and electric pallet jacks to enhance handling efficiency and secure material packaging.
CUSTOMER SERVICE REPRESENTATIVE
Vincent Tents and Events Rentals
08.2022 - 05.2023
- Managed client bookings and inquiries by coordinating event and rental arrangements to ensure accurate scheduling and fulfillment of client needs.
- Processed rental agreements and contracts by preparing documentation, verifying details, and ensuring compliance with company policies and client requirements.
- Resolved customer issues and complaints promptly by providing solutions and alternatives to enhance satisfaction and address any service-related concerns.
- Provided detailed information about rental equipment and services by explaining features, availability, and pricing to assist clients in making informed decisions.
- Oversaw the setup and breakdown of rental items to ensure that all equipment and materials were delivered, assembled, and removed according to client specifications and company standards.
COOPERATIVE EDUCATION AND TRAINING OFFICER
Ministry of Commerce, Industry and Cooperatives
02.2017 - 06.2022
- Developed and delivered educational programs and training sessions for cooperative members and leaders to enhance their knowledge and skills in cooperative management and operations.
- Coordinated with various stakeholders, including cooperative societies and government agencies, to organize workshops, seminars, and training events focused on cooperative development.
- Reviewed and audited cooperative practices to ensure they align with regulatory standards. Offer corrective action plans and support to address any deficiencies found.
- Facilitated workshops and seminars, delivering hands-on training and ensuring participants gain practical skills and insights essential for managing successful cooperatives.
Education
Postgraduate Diploma - Global Business Management
CENTENNIAL COLLEGE
Toronto, ON04.2024
Bachelor of Science - Cooperative Economics and Management
University of Nnamdi Azikiwe
06.2017
Skills
- Contract/ Sales Negotiation
- CRM
- Excellent written/verbal communication
- MS Office Suite
- Problem Solving
- Project Management and Planning
- Strong Analytical / Organizational skills
- Training and Coaching
- Forklift Operations
- Material Loading and Unloading
Accomplishments
- Provided technical assistance to over 50 cooperative societies in Lagos state, resulting in a 30% improvement in compliance with regulatory requirements and successful implementation of best practices, aligning operations with national policies.
- Collaborated with the lagos state government in the registration of 71 cooperative societies within the state.
Certification
- Project Management and Planning
- Management Strategies for People and Resources
- Workplace Hazardous Materials Information System (WHMIS)
- CPR / AED / First-Aid
Timeline
Warehouse Operations Associate
Canadian Tire
05.2023 - Current
CUSTOMER SERVICE REPRESENTATIVE
Vincent Tents and Events Rentals
08.2022 - 05.2023
COOPERATIVE EDUCATION AND TRAINING OFFICER
Ministry of Commerce, Industry and Cooperatives
02.2017 - 06.2022
Postgraduate Diploma - Global Business Management
CENTENNIAL COLLEGE
Bachelor of Science - Cooperative Economics and Management
University of Nnamdi Azikiwe
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