Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Tobe Otoh

Richmond Hill,Canada

Summary

Results-driven professional with a strong foundation in remote and field-based client relations, legal administration, and operational support within the retail and digital media sectors. Well-versed in delivering high-quality customer service through virtual platforms, managing client accounts, and maintaining 95%+ satisfaction rates across fast-paced, high-volume environments. Being a Legal Administrative Assistant in a creator-focused company, I supported contract drafting, legal research, and cross-border negotiations, particularly in areas such as IP, licensing, and distribution. Valued for clear communication, attention to detail, and the ability to navigate both client-facing and legal support functions with efficiency and discretion. I bring a distinct blend of customer insight and legal acumen to help organizations strengthen client relationships and operate with confidence in today’s media landscape.

Overview

6
6
years of professional experience
1
1
Certification

Work History

DIGITAL SALES & CLIENT EXPERIENCE SPECIALIST (REMO

Aritzia
Vaughan, Ontario
05.2025 - Current
  • Exceeded average sales targets by 80% achieved through the application of Right Selling and Right Solving strategies
  • Delivered exceptional customer service via digital platforms, ensuring a luxury experience
  • Maintained accurate and timely records of customer interactions using CRM tools and internal databases.
  • Maintained a customer satisfaction rate of 95% while engaging with over 50 clients daily
  • Consistently exceeded KPIs by maintaining a response time 30% faster than the team average and reducing average handle time
  • Acted as a key point of contact between customers and internal departments, ensuring seamless communication and issue resolution.

LEGAL ADMINISTRATIVE ASSISTANT

SnowDay Media
Toronto, Ontario
11.2024 - Current
  • Supported contract negotiations and legal documentation for digital creators, influencers, and content partners, including talent agreements, brand sponsorships, and merchandising deals.
  • Maintained and organized contract calendars and IP usage trackers for over 30 creator projects, ensuring timely renewals and legal compliance.
  • Conducted in-depth legal research on IP ownership, royalty structures, and international broadcasting regulations to support legal team recommendations.
  • Supported legal counsel in negotiating and structuring international agreements, ensuring compliance with foreign jurisdiction requirements and international contract law.
  • Scheduled and facilitated meetings, contract negotiations, and client calls, maintaining up-to-date calendars and follow-up action items.

SALES CONSULTANT

Moore’s clothing
08.2021 - 07.2025
  • Consistently surpassed personal sales targets by delivering tailored product recommendations and fostering long-term client relationships.
  • Operated cash register and POS to handle purchases, refunds, and exchanges for customers.
  • Delivered exceptional customer service by resolving customer complaints efficiently and courteously, resulting in 90% NPS scores.
  • Acquired in-depth knowledge of luxury brands, including product craftsmanship and market positioning.
  • Managed custom accounts with over 50 clients, ensuring personalized service and customer satisfaction.
  • Engaged with an average of 20–30 clients daily, driving conversions, and managing multiple customer needs in a fast-paced retail environment

SALES ASSOCIATE

H&M
Newmarket , Ontario
05.2024 - 09.2024
  • Maintained a clean and organized store environment, aligning with visual merchandising standards.
  • Assisted customers with locating products to elevate customer satisfaction.
  • Performed cash register operations accurately according to company guidelines, including opening, closing, balancing, and making deposits.
  • Met merchandising standards by keeping the store stocked and products faced.
  • Managed inventory levels through receiving, processing, and displaying newly arrived stock on the sales floor.
  • Work efficiently in a high-paced environment while maintaining a high level of professionalism and proper customer service.

HOST

Sunset Grill
08.2019 - 08.2021
  • Warmly greeted and engaged with an average of 30 guests per shift, building rapport and ensuring a positive first impression
  • Handled reservation system, ensuring accurate bookings and efficient table management.
  • Aided servers as required during busy periods of operation.
  • Proactively identified opportunities to enhance guest satisfaction, showing initiative and problem-solving improving client relations.
  • Consistently exceeded daily performance targets for guest seating efficiency and customer satisfaction scores.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.

Education

Bachelor of Science - General Psychology And Criminology

University of Toronto
Mississauga, ON
04.2027

Skills

  • Excellent Written and Verbal Communication
  • Client Account Management
  • Client Service
  • Legal research & analysis
  • Financial Literacy
  • Team Collaboration
  • Data Entry & Document Management
  • Inventory Control
  • Microsoft Office
  • Problem Solving
  • CRM software

Certification

  • Microsoft 365 Fundamentals Specialization
  • Smart Serve Certification

Timeline

DIGITAL SALES & CLIENT EXPERIENCE SPECIALIST (REMO

Aritzia
05.2025 - Current

LEGAL ADMINISTRATIVE ASSISTANT

SnowDay Media
11.2024 - Current

SALES ASSOCIATE

H&M
05.2024 - 09.2024

SALES CONSULTANT

Moore’s clothing
08.2021 - 07.2025

HOST

Sunset Grill
08.2019 - 08.2021

Bachelor of Science - General Psychology And Criminology

University of Toronto

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Tobe Otoh