TOAN NGUYEN
Love Pho Cafe
OXNARD
5
years of professional experience
As an immigrant and the first in my family to attend university, I am on track to earn my bachelor's degree. Due to my family's current financial difficulties, I am seeking support from benefactors through scholarships and other opportunities. I am a proactive individual who is willing to work hard and persevere through challenges.
Work History
Server
5 Years- Managed multiple tables efficiently during peak hours, maintaining high service standards.
- Provided exceptional customer service to enhance dining experiences and ensure guest satisfaction.
- Collaborated with kitchen staff to coordinate timely food delivery and presentation.
- Trained new servers on menu offerings, service protocols, and restaurant policies.
- Assisted in inventory management by tracking stock levels and placing orders as needed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Education
Bachelor of Science - Electrical Engineering
- 3.0 GPA University
- My overall GPA differs from my U.S. college GPA because my academic record includes a transcript from Vietnam. I previously studied a different field there but was unable to complete the program due to financial constraints. After moving to the U.S. in 2021, I saw this as my second chance to pursue my academic goals. I was unaware that my prior transcript would significantly impact my GPA. I want to clarify this so anyone reviewing my resume understands the context.
Bachelor of Science - Engineering
- Dean's List : Fall 2023, Spring - Fall 2024, Spring 2025
- 3.9 GPA.
Skills
Hospitality service expertise
Exceptional customer service
Guest engagement
Attention to detail
Food safety practices
Quick learner
Quick learner
Teamwork
Timeline
Server
Love Pho Cafe
07.2021 - CurrentRead More
California State University, Northridge
Bachelor of Science from Electrical Engineering
Read More
Oxnard College
Bachelor of Science from Engineering
Read More