Toan Khuu
Westminster,SC
Summary
A passionate person about customer service. Gained professional experience and skills throughout previous jobs mostly in F&B Department, Front Office and House Keeping in hotel industry. A strong team working skill that can connect and elevate people in the team for a better working environment. Quick learner and easy to adapt to new changes.
Overview
8
8
years of professional experience
Work History
Delivery Driver
DI Express
02.2021 - 07.2023
- Completed on-time deliveries by choosing best and most efficient routes.
- Delivered paycheck and medicine to customer doorsteps and business offices.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Receptionist
Villa Song Saigon
08.2017 - 07.2019
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed booking, checked in and checked out guest.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Communicated with customers through email in order to answer question about booking price, making reservation and handling customer's complaints.
- Assisted guests with tour booking, restaurant recommendation and reservation.
- Night audit
IRD Server
Le Meridien Hotel
08.2015 - 08.2016
- Served food and beverages for guest's room order and pool area
- Occasionally served food and beverages for Breakfast and Lunch at hotel's dining area
- Cleaned tray and dishes on the hall
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
BBA - Hospitality Administration And Management
Hotel Institute Montreux
Montreux, SW08.2018
Skills
- Time Management Skills
- Teamwork and Collaboration
- Attention to Detail
- Customer Service
- Positive Attitude
- Quick Learner
Timeline
Delivery Driver
DI Express
02.2021 - 07.2023
Receptionist
Villa Song Saigon
08.2017 - 07.2019
IRD Server
Le Meridien Hotel
08.2015 - 08.2016
BBA - Hospitality Administration And Management
Hotel Institute Montreux
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