Results-oriented quality assurance and customer service specialist with a solid foundation at FedEx Ground. Proven ability to streamline operations through effective policy implementation and team collaboration. Skilled in shipping documentation and event planning, committed to ongoing improvement and dependable service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Sr. Administration QA
Fed Ex Ground
Bloomington
09.2019 - Current
Pursued opportunities for professional growth within dynamic environments.
Completed day-to-day duties accurately and efficiently.
Worked successfully with coworkers to accomplish goals and address issues related to our services.
Assisted with customer requests and answered questions to improve their FedEx experience.
Contributed effectively as a production team member, ensuring accountability.
Employed
Exhibited a high-energy attitude, a strong work ethic, and a commitment to achieving team objectives.
Committed to continuous skill development across various production functions.
Outbound Warehouse Associate
Nordstroms
Ontario
03.2019 - 08.2019
Conducted quality checks on outbound products to ensure compliance with standards.
Prepared shipping documents and labels accurately for outbound deliveries.
Maintained cleanliness and safety standards within the warehouse environment.
Packed orders for shipment according to customer specifications.
Inspected material handling equipment for safety prior to use.
Maintained records related to outbound shipments including manifests and bills of lading.
Provided support to internal customers regarding order status, shipping information.
Packed boxes and stock using organizational guidelines.
Counted number of boxes or units in loading docks to confirm proper completion of work orders.
Community Services Lead
City Of Fontana - Community Services Department
Fontana
01.2004 - 03.2019
Assisted in planning community events for diverse populations.
Facilitated workshops and information sessions for residents on available services.
Provided support to staff in administering community service programs effectively.
Maintained accurate records of participant engagement in various activities.
Implemented new policies or procedures related to providing services more efficiently.
Assisted in the organization of community events and activities.
Maintained accurate records of program participation and outcomes.
Assisted in developing partnerships with businesses, schools, churches, and other organizations that serve the public.
Attended meetings with government officials, nonprofit leaders, and other stakeholders to discuss strategies for improving the quality of life in the community.
Compiled reports summarizing progress made towards achieving established goals.
Education
Earned 18 ECE Units - Creative Arts Experiences
San Bernardino Valley College
San Bernardino, CA
06-1993
Skills
Event planning
Policy implementation
Customer service
Team collaboration
Shipping documentation
Quality assurance
Problem solving
Effective communication
Leadership development
Self-Directed
Teamwork and collaboration
MS office
Microsoft office
Task prioritization
Good Telephone Etiquette
Friendly, positive attitude
Training & Development
Dependable and responsible
Affiliations
My eagerness to learn new tasks has given me a wide range of experiences. From teaching preschoolers straight out of high school to working as a laborer on a construction site.