Tjana Lavigne Young
Calgary
Summary
Innovative professional in educational enrichment, known for high productivity and efficient task completion. Specialized in curriculum development, interactive learning strategies, and student engagement techniques. Excel in communication, adaptability, and empathy, ensuring exceptional educational experiences that foster growth and curiosity.
Customer-focused professional with a background in customer service roles. Known for providing top-notch client support while maintaining high levels of customer satisfaction and loyalty. Strengths include exceptional communication, problem-solving skills, and ability to handle multiple tasks simultaneously. Proven track record of consistently improving operational processes to enhance the overall customer experience.
Overview
11
11
years of professional experience
Work History
Videographer & Editor
Freelance
Calgary
02.2024 - Current
- Controlled lighting, filter factors, and camera distances to meet shot targets.
- Performed advanced video editing, utilizing software such as Adobe Premiere Pro and Final Cut Pro to create compelling narratives.
- Directed talent and interview subjects, providing clear instructions to achieve desired on-screen performances.
- Applied creative thinking to distill product messaging and pain points into captivating stories.
- Managed multiple video projects simultaneously, ensuring timely completion and adherence to budget constraints.
- Set up and operate video cameras, audio recorders, lighting equipment, props, and other related production equipment.
Dance Teacher
Dance Code
Calgary
12.2021 - Current
- Kept classrooms tidy and clean for group and one-on-one instruction.
- Maintained a positive and encouraging classroom environment, fostering a passion for dance and creativity among students.
- Planned classes focusing on instruction, demonstration and work time.
- Organized and led dance workshops and master classes with guest instructors to expose students to diverse dance styles and techniques.
- Monitored student performance and offered feedback to support goal achievement.
Dance Teacher
Pulse Studios
Calgary
11.2023 - 03.2024
- Established and communicated clear objectives for lessons and projects.
- Developed and implemented age-appropriate lesson plans for dance classes.
- Delivered group lectures and hands-on demonstrations to instruct students.
- Educated students using customized teaching methods and hands-on curriculum.
Fast Food Worker
Meltwhich
Calgary
08.2022 - 08.2023
- Performed regular maintenance checks on kitchen appliances and equipment.
- Received inventory of food and beverage products to stock in designated areas.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained neat, well-groomed appearance, impeccable personal hygiene, hair restraint and minimal jewelry to meet company standards.
- Explained food preparation methods and ingredients to enable patrons with food allergies to make educated decisions.
- Chopped ingredients and prepped food items ahead of lunchtime and dinner rush periods.
- Processed payments on cash register and counted back bills and change to patrons.
Customer Service Representative
Red Arrow Motorcoach
Calgary
06.2017 - 03.2020
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
- Implemented innovative methods for streamlining the customer service process.
- Provided top quality control and eliminated downtime to maximize revenue.
- Offered resolutions to de-escalate calls and solve customer issues.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Increased customer satisfaction ratings by effectively answering questions, suggesting effective solutions, and resolving issues quickly.
Fast Food Worker
Tim Hortons
Lethbridge
07.2016 - 07.2017
- Performed regular maintenance checks on kitchen appliances and equipment.
- Received inventory of food and beverage products to stock in designated areas.
- Welcomed and thanked guests to demonstrate appreciation for patronage.
- Ensured that all food products were prepared fresh daily and stored properly.
- Coordinated with suppliers to ensure timely delivery of fresh ingredients.
- Made and served coffee, tea and fountain drinks.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Assisted customers with menu selections, answered questions about ingredients, and provided information on pricing.
Fast Food Worker
Burger King
Lethbridge
06.2014 - 06.2016
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
- Completed day-to-day duties accurately and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Delivery Driver
Doordash
Calgary
05.2023 - Current
Education
High School Diploma -
Lethbridge Collegiate Institute
Lethbridge, AB06-2016
Skills
- Lesson planning
- Creative expression
- Customer service
- Team collaboration
- Conflict resolution
- Communication skills
- Time management
- Problem solving
- Adaptation to needs
- Professional demeanor
- Problem-solving abilities
Languages
French
First Language
Accomplishments
- I am an individual who runs a local Dance Group of over 30 members, all volunteer. I deal with everything from: Planning, searching for opportunities, Resolving any and all conflicts, Set up and set downs. Etc.
Timeline
Videographer & Editor
Freelance
02.2024 - Current
Dance Teacher
Pulse Studios
11.2023 - 03.2024
Delivery Driver
Doordash
05.2023 - Current
Fast Food Worker
Meltwhich
08.2022 - 08.2023
Dance Teacher
Dance Code
12.2021 - Current
Customer Service Representative
Red Arrow Motorcoach
06.2017 - 03.2020
Fast Food Worker
Tim Hortons
07.2016 - 07.2017
Fast Food Worker
Burger King
06.2014 - 06.2016
High School Diploma -
Lethbridge Collegiate Institute