Tavita Pauga
Redwood City
Summary
Aspiring Information Technology professional with a strong foundation in enhancing organizational performance through innovative solutions. Proven ability to collaborate effectively with teams to deliver high-quality services and programs while adhering to industry standards and regulations. Demonstrates a commitment to continuous learning and skill development, leveraging hands-on experience to adapt to evolving technologies. Eager to contribute technical expertise and a proactive mindset to drive success in dynamic environments.
Overview
1
1
Certification
4
4
years of professional experience
Work History
R&DE - IT Help Desk Technician Intern
Stanford
01.2026 - Current
- Re-imaged 6 Laptops a day for new hires or just to stock our asset room with ready to deploy laptops.
- Oversaw deployment of new assets and inventory management to ensure staff access to essential tools.
- Implemented data security measures by conducting thorough erasures of sensitive information, ensuring compliance with established standards.
- Established audio-visual setups in conference rooms to ensure seamless and professional communication during meetings.
- Facilitated seamless software installation and configuration to ensure optimal functionality of work tools.
- Conducted thorough investigations of hardware malfunctions by opening laptops to ensure optimal performance and reliability.
- Facilitated deployment of new assets and oversaw inventory management to ensure staff access to essential tools.
- Oversaw ticket management by efficiently managing and responding to support tickets through ServiceNow and Jira.
- Engaged in teamwork with IT professionals on various projects, promoting a collaborative atmosphere that improves user experience.
- Achieved high user satisfaction by effectively addressing customer concerns through prompt responses to support tickets and regular follow-ups. Utilized phone communication as a key channel to foster positive client relationships.
Stocker
HAYWARD LUMBER
10.2022 - 01.2025
- Facilitated customer satisfaction in a fast-paced lumber environment through effective assistance with product selection and order management.
- Directed logistics for lumber shipments, facilitating timely deliveries while maintaining operational accuracy.
- Streamlined yard operations and maintained organized inventory to support overall operational efficiency.
- Maintained rigorous safety standards and company protocols to enhance operational efficiency and customer satisfaction.
- Executed daily inventory management by checking in and restocking 9 pallets to support operational efficiency.
Education
Certificate - Information Technology
YEAR UP UNITED
San Jose, CA07-2026
Skills
- Proficient in Zoom, Microsoft Teams, Microsoft Office 365 (Excel, Word, PowerPoint), Microsoft Azure, Google Workspace, and Google Cloud Platform
- Customer service
- Customer support
- Problem resolution
- Technical support
- Proficient in using ServiceNow and JIRA for effective ticket management and support tracking, as well as TRIRIGA for data collection and storage
Certification
NATIONAL FORKLIFT FOUNDATION - Forklift Certification Sept. 2024
Languages
English
Native or Bilingual
Timeline
R&DE - IT Help Desk Technician Intern
Stanford
01.2026 - Current
Stocker
HAYWARD LUMBER
10.2022 - 01.2025
Certificate - Information Technology
YEAR UP UNITED
AREAS OF EXPERTISE
Communication | Data Entry | Inventory Management | Order Processing | Warehouse Operations | Problem-Solving | AV Setups | IT Help Desk Support