Tizy Koshy
Banff,Alberta
Summary
Dedicated and reliable professional adept at prioritizing tasks while maintaining a positive outlook. Proven ability to shoulder additional duties in order to achieve team objectives. Meticulous team player known for exceptional organizational abilities. Capable of managing numerous projects concurrently with precision. Seeking a full-time role that provides opportunities for professional growth, leveraging strong interpersonal, time management, and problem-solving skills.
Overview
6
6
years of professional experience
Work History
Conference and Events Manager
Banff Centre Of Arts And Creativity
07.2023 - Current
- Served as planner and reference for all groups regarding logistics, food and beverage, group activities, outside vendors, guestrooms, and reporting. Offered individualized recommendations, facilitated program overviews, and provided on-site management of event
- Consulted, recommended, and directed all facets of conferences and events at 60 exceptional meeting space that can accommodate from 500 to 700 people, 72,000 sq. ft. hotel and meeting facility along with 387 hotel rooms.
- Upheld highest level of customer service to include immediate response time, professional representation of product and services, and resolving budget and logistical obstacles
- Managed group room blocks and coordinated the collection of attrition with Reservations and Accounting.
- Forecasted group rooms, food and beverage and any potential costs the hotel may incur
- Up sold over $80,000 in food and beverage revenue and managed 20,000 square ft of meeting space.
- Conducted site visits, negotiated and booked groups from all markets on behalf of sales managers
Banquets Supervisor
Delta Hotels, Toronto
06.2022 - Current
- Directed and managed banquet functions 700 person event.
- Served consistent portions following recipes and control standards.
- Set up and broke down conference and banquet rooms to meet facility standards and specifications.
- Delegated tasks to staff members to maximize production under tight deadlines.
- Organized banquet storage and surrounding areas to facilitate access to products and materials.
- Provided exceptional service to guests by immediately addressing needs and requests.
- Liaised with catering department about event changes and implemented requested adjustments.
- Established and maintained equipment inventory for accurate tracking, record keeping and to avoid loss.
- Supervised and mentored kitchen and serving staff.
- Oversaw timeliness and quality of food delivery at high-volume events.
- Hired, trained and scheduled staff to maintain adequate coverage for successful operations.
- Arranged furniture and equipment to maximize space and floor plan for seamless movement during functions.
- Created new recipes, outlined steps, and training staff on correct preparation.
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Supervised food presentation and plating to enhance visual appeal.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
Conference, Food and Beverage Supervisor
Delta Hotel by Marriott
05.2021 - 05.2022
- Manage daily beverage shift operations with a team of employees
- Supervise the restaurant, bar, and in-room dining and banquet events
- Improve POS system to reduce stress on staff and increase productivity
- Monitor quality control, marketing, mass communications, quality assurance and HACCP guidelines for the food and nutrition department
- Conduct daily inventory and payroll review
- Supervise orientation with new servers and bartenders
- Maintain accurate daily paperwork, including payroll and inventory
- Create an illustrate process, which promotes timely and accurate vendor ordering procedures for all management staff
- Participate in hiring of FOH staff, service training, and new hire documentation
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Inspected event facilities to confirm conformance to customer requirements.
- Spearheaded regular maintenance and repair operations to keep building and equipment in peak condition.
Bar Supervisor
Restaurant, Sam’s Restaurant
08.2020 - 05.2021
- Take orders and serve tables, serve drinks
- Train new employees
- Manage cash
- Manage takeout counter
- Inventory
- Strategized plans to increase bar revenue through innovative promotional concepts, specialty drinks, and customer-focused events.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
Night Audit Supervisor
Charlottetown Inn & Conference Centre
12.2018 - 08.2020
- Handle reservations and check-ins
- Respond to complaints, requests, and emergencies
- Process invoices, post checks to vendors, and distribute employee checks
- Reconcile accounts and balance cash and log receipts
- Investigate and resolve out-of-balance accounts
- Keep accurate financial records and ledgers
- Help prepare for financial forecasts and audits
- Balance the cash drawer and log receipts
Sever
Sam’s Restaurant
12.2018 - 03.2020
- Take orders and serve tables
- Train new employees
- Manage cash
- Manage takeout counter
- Inventory
Education
Post-Graduate Diploma - Hospitality & Tourism Management
Fanshawe College
London, Ontario01.2018
Post-Graduate Diploma - Public Relations & Corporate Communications
Fanshawe College
London, Ontario01.2017
Bachelor of Mass Media -
Shetty College of Commerce & Management, affiliated: Mumbai University
01.2014
Skills
- SOFTWARE SKILLS
- Adobe In-Design
- Microsoft Office (Outlook, Word, Excel & PowerPoint)
- OPERA (Hotel Software)
- Visual one (Hotel software)
- CI (Marriott site)
- Unifocus (Payroll)
- Service Quality Standards Evaluation
- Engaging Style
- Microsoft Excel
- Motivational Speeches
- Service Training
- Supplies Purchasing
- Verbal and Written Communication
- Critical Thinking
- Guest Experience Management
- Hospitality Management
- Client Relationships
- Teamwork and Collaboration
- Staff Scheduling
Languages
English
Full Professional
Hindi
Full Professional
Malayalam
Full Professional
Marathi
Professional Working
Timeline
Conference and Events Manager
Banff Centre Of Arts And Creativity
07.2023 - Current
Banquets Supervisor
Delta Hotels, Toronto
06.2022 - Current
Conference, Food and Beverage Supervisor
Delta Hotel by Marriott
05.2021 - 05.2022
Bar Supervisor
Restaurant, Sam’s Restaurant
08.2020 - 05.2021
Night Audit Supervisor
Charlottetown Inn & Conference Centre
12.2018 - 08.2020
Sever
Sam’s Restaurant
12.2018 - 03.2020
Post-Graduate Diploma - Hospitality & Tourism Management
Fanshawe College
Post-Graduate Diploma - Public Relations & Corporate Communications
Fanshawe College
Bachelor of Mass Media -
Shetty College of Commerce & Management, affiliated: Mumbai University
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