Tiya Al Murr
Edmonton,Alberta
Summary
Organized Patient Service Representative with over two years of experience in healthcare. Adept at patient advocacy and education with commitment to efficiency. Skilled at coordinating busy offices and maintaining professionalism in stressful situations. Dedicated, hardworking professional with extensive daily planning and operations experience. Skilled in staff training and development.
Overview
9
9
years of professional experience
Work History
Daycare Worker
Siso's Dayhome
06.2021 - 08.2023
- Taught children to organize toys, wash hands, and share by leading by example.
- Encouraged good behaviors using positive reinforcement methods.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
- Monitored entrances and exits to maintain safety and organized environments.
- Prepared, served and cleaned up daily meals for six children.
- Created and implemented diverse educational strategies to boost development.
Healthcare Assistant
Family Members
06.2019 - 02.2021
- Assisted with patient hygiene, physical comfort, eating, and drinking, and mobility while observing and reporting specific changes.
- Supervised patients on commodes, in toilets, and bathrooms and assisted patients with hygiene needs.
- Maintained clean environment with due consideration to health and safety issues and infection control policy.
- Lifted patients using appropriate equipment in accordance with moving and handling policy.
- Communicated effectively with patients and families to provide information about care and treatment.
Sales Associate
Payless Shoe Source
10.2016 - 04.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed both cash and card purchases and returns.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
Head Waitress
Lashish
06.2016 - 12.2018
- Upheld high standards of professionalism when dealing with customer issues, supporting serving staff, and waiting on tables.
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Used cash registers and credit card machines to cash out customers.
Sales Associate
Aeropostale
07.2014 - 08.2016
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Education
License Certificate - Real Estate
Alberta Real Estate Association
Edmonton, AB02.2024
High School Diploma -
Jasper Place School
Edmonton, AB06.2017
Skills
- Fine Motor Skills
- First Aid
- Childcare Expertise
- Billing Adjustments and Refunds
- Team Contribution
- Hiring and Orientation
- Till Counting
- Chart Management
- Supply Restocking
- Active Listening
- Customer Complaint Resolution
- Service Minded
Languages
Arabic
Native or Bilingual
Spanish
Limited Working
Timeline
Daycare Worker
Siso's Dayhome
06.2021 - 08.2023
Healthcare Assistant
Family Members
06.2019 - 02.2021
Sales Associate
Payless Shoe Source
10.2016 - 04.2019
Head Waitress
Lashish
06.2016 - 12.2018
Sales Associate
Aeropostale
07.2014 - 08.2016
License Certificate - Real Estate
Alberta Real Estate Association
High School Diploma -
Jasper Place School
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