Titus Kaunda
Lilongwe,Lilongwe
Summary
Diligent logistics management professional skilled in the movement of cargo and people in logistics operations. Advanced knowledge of materials handling and warehouse operations. Computer-savvy and results-driven with proficiency in Office and Google, material management programs, and inventory control databases. Collaborates with diverse cultures. Independent and deadline-focused with demonstrated success in decision-making.
Overview
9
9
years of professional experience
Work History
Assembler
Loblaw Company Limited
1105 Fountain Street North, Cambridge, ON, N2E 1A2
10.2023 - Current
- Completed durable assemblies and subassemblies with hand and power tools
- Contributed to a positive work environment by offering assistance when needed and maintaining open communication with colleagues
- Maintained high-quality standards with thorough inspections of assembled parts
- Increased production efficiency by assembling components quickly and accurately
- Consistently met or exceeded daily production quotas while maintaining exceptional quality standards in all completed assemblies
- Reduced assembly errors by following detailed instructions and blueprints for each project
- Collaborated effectively with team members to meet production targets consistently
- Gained expertise in operating multiple types of tools and machinery essential for efficient assembly processes, resulting in increased versatility within the role
- Assembled components with minimal supervision, exceeding expected project milestones
- Collaborated with team members to improve production processes and maintain quality standards
- Conducted quality assurance inspections on finished components and identified issues
- Trained new employees on proper assembly techniques, ensuring quick acclimation to the role and faster overall team results
- Collected material and equipment required for assembling process to determine durability of structure
- Retained precise inventory control through accurate record-keeping of assembled parts and materials used during shifts
- Provided support during troubleshooting processes, identifying potential issues and working collaboratively towards solutions that improved product integrity
Customer Service Assistant
TAMA Farmers Trust
Mzuzu
01.2020 - 09.2023
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Responded to customer calls and emails to answer questions about products and services.
- Communicated with suppliers to maintain updated information regarding status of current orders.
- Streamlined the customer service process for increased efficiency and faster response times.
- Participated in regular team meetings to share ideas for improvement and stay informed about updates within the company or industry trends impacting our customers'' needs.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Collaborated with other departments to guarantee customer satisfaction.
- Answered customer questions about product availability and shipment times.
- Achieved high levels of accuracy when processing transactions/orders which led to reduced errors and increased customer satisfaction.
- Gathered and verified data from customers to promote marketing initiatives.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
- Provided exceptional support during peak hours as well as holidays and special events.
- Described products to customers and how best to care for merchandise.
- Handled high call volume while maintaining a professional demeanor and ensuring timely resolutions.
- Refunded money and adjusted bills to resolve customer service or billing complaints.
- Managed million+ incoming calls each day with utmost professionalism and knowledgeable service
Data And Logistics Assistant
TAMA Farmers Trust
Lilongwe/Kasungu
01.2015 - 12.2019
- Improved supply chain efficiency by establishing strong relationships with key suppliers and carriers.
- Generated, distributed and filed copies of all billing paperwork.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Maintained a safe work environment by enforcing strict adherence to safety regulations and protocols.
- Oversaw daily inventory counts to maintain data accuracy.
- Supported continuous improvement initiatives within the logistics department through active participation in process reviews and implementation of best practices.
- Assisted in the development of departmental budgets, monitoring expenses to ensure financial targets were met or exceeded.
- Monitored inbound shipments proactively identifying potential delays or disruptions allowing for early intervention measures.
- Ensured timely delivery of products by coordinating efficient transportation routes and carrier schedules.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Conducted regular audits of inventory levels to identify discrepancies and implement corrective actions as needed.
- Facilitated smooth communication between internal departments such as sales, purchasing, production planning for seamless logistical coordination.
- Reduced order fulfillment times with effective coordination of logistics processes and transportation schedules.
- Managed purchase order processing from initiation to completion, verifying accuracy at each stage to prevent errors or delays in fulfillment.
Education
Virtual Assistant Certificate - Administrative Business Management
ALX Africa
South Africa08.2022
Occupational Health, Safety And Environment - Health, Safety And Environmental Compliance
Technical Entrepreneurial And Vocational Education
04.2017
Chartered Certificate - International Trade And Transportation Logistics Management
Chartered Institute of Logistics And Transport-UK
United Kingdom12.2010
Skills
- Unit training coordination
- Mission coordination
- Logistics functions
- Marine Corps Planning Process expertise
- Logistics execution
- Invoicing and shipping documentation
- Dispatching
- Delivery scheduling
- Distributing goods
- Materials handling
- Training staff
- Warehouse space management
Timeline
Assembler
Loblaw Company Limited
10.2023 - Current
Customer Service Assistant
TAMA Farmers Trust
01.2020 - 09.2023
Data And Logistics Assistant
TAMA Farmers Trust
01.2015 - 12.2019
Virtual Assistant Certificate - Administrative Business Management
ALX Africa
Occupational Health, Safety And Environment - Health, Safety And Environmental Compliance
Technical Entrepreneurial And Vocational Education
Chartered Certificate - International Trade And Transportation Logistics Management
Chartered Institute of Logistics And Transport-UK