Hema
Sault Ste. Marie
Summary
Enthusiastic and detail-oriented healthcare professional with strong background in medical administration, patient care, and customer service. Seeking to contribute to Superior Family Health Team as a Medical Office Assistant by providing excellent support to patients, physicians, and staff while ensuring efficient clinic operations.
Overview
9
9
years of professional experience
Work History
Customer Service Associate
Tim Hortons & Pita Pit
01.2021 - Current
- Provided frontline customer service, handling high-volume interactions with professionalism and efficiency.
- Managed cash transactions, billing, and payment processing accurately.
- Developed strong communication and interpersonal skills while working in a fast-paced environment.
- Maintained confidentiality and professionalism in customer interactions.
Laboratory Assistant
Patient Care Center
08.2019 - 07.2021
- Registered and assisted patients, scheduled diagnostic tests, and maintained accurate records.
- Prepared and processed laboratory samples; maintained and operated lab equipment.
- Handled patient data in compliance with confidentiality standards.
- Assisted in coordinating appointments and supporting healthcare staff with patient documentation.
Internships & Research Projects
01.2017 - 12.2018
- Conducted proteomics research in Insilico Structural Analysis and Homology Modeling (2017).
- Completed certification project on System-Level Modelling and Simulation of Tuberculosis (2018).
Education
Postgraduate Diploma - Healthcare Administration
Sault College
Sault Ste. Marie, ON01.2023
Postgraduate Diploma - Health Informatics
Sault College
Sault Ste. Marie, ON01.2022
Bachelor of Science (Hons.) - Bioinformatics
Guru Nanak Girls’ College
01.2019
High School Diploma -
Atam Devki Niketan School
01.2016
Skills
- Patient intake management
- Appointment coordination
- Meeting scheduling
- Customer call handling
- Patient interaction
- Coordinating inquiries
- Expertise in collecting payments
- Efficient scanning techniques
- Efficient filing systems
- Records administration
- PHIPA regulations adherence
- Facilitation of telehealth programs
- Familiarity with specialty clinic protocols
- Organized mail management
- Facsimile communication coordination
- Correspondence handling
- Proficient in MS Office Suite
- Electronic Medical Records
- Scheduling systems
- Database management
- Efficient data management
- Excellent communication
- Active listening
- Professional patient interaction
- Strong organizational abilities
- Multitasking abilities
- Time management
- Team collaboration
- Leadership initiative
- Conflict resolution
- Strategic issue analysis
Additional Information
Available for evenings/weekends and off-site specialty clinics., Fully compliant with COVID-19 vaccination requirements.
Internships And Research Projects
India, 01/17 - 12/18, Conducted proteomics research in Insilico Structural Analysis and Homology Modeling (2017)., Completed certification project on System-Level Modelling and Simulation of Tuberculosis (2018).
Timeline
Customer Service Associate
Tim Hortons & Pita Pit
01.2021 - Current
Laboratory Assistant
Patient Care Center
08.2019 - 07.2021
Internships & Research Projects
01.2017 - 12.2018
Postgraduate Diploma - Health Informatics
Sault College
Bachelor of Science (Hons.) - Bioinformatics
Guru Nanak Girls’ College
High School Diploma -
Atam Devki Niketan School
Postgraduate Diploma - Healthcare Administration
Sault College
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