Titobi Oriola
Toronto,ON
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Research Lead
Pamoja Cooperative Investment Fund
2024.01 - 2024.05
- Evaluated emerging methodologies in the field, recommending best practices for adoption within the organization''s research framework.
- Designed and executed complex research projects, leading to significant insights and innovative solutions.
- Mentored junior researchers, fostering professional growth and enhancing overall team performance.
- Developed comprehensive research reports, presenting key findings to stakeholders for informed decision making.
- Coordinated with various departments within the organization on knowledge sharing initiatives, ensuring that research insights were effectively disseminated and utilized.
Program Facilitator
Boys and Girls Club East Scarborough
2023.11 - 2024.01
- Enhanced participant engagement by incorporating interactive activities and group discussions in program sessions.
- Collaborated with fellow facilitators to create a cohesive and consistent experience across all program offerings.
- Monitored participant progress throughout the program, adjusting content delivery as needed to ensure optimal comprehension levels were achieved.
- Monitored field trips and special events to maintain safety.
- Cultivated a supportive community atmosphere within each session, fostering positive interactions among attendees from various backgrounds and industries.
Technical Support Analyst
MCTelecoms
2022.01 - 2022.10
- Maintained high levels of customer satisfaction through empathetic listening and effective communication skills.
- Resolved complex technical issues for clients, enhancing overall system performance.
- Offered remote support for cloud-based and web-based clients via phone, email and chat.
- Decreased response times with efficient ticket management and prioritization of urgent issues.
- Performed quality assurance and quality control assessments of support ticket fulfillment.
Education
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
Toronto, ON01.2023
Culinary and Baking Certificate -
Centennial College
Toronto, ON01.2023
Skills
- Customer Support
- CPR and First Aid Training with the ability to perform essential emergency procedures
- Qualitative Research
- Remote Technical Support
- Data Analysis
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Computer Proficiency
- Data Entry
- Office Administration
Accomplishments
- Recipient of individual and departmental awards for providing stellar client service.
- Grew church membership base by 20 in 2 months.
- Supervised team of 6 group members to execute various outreach projects and initiatives.
- Mobilized over 100 youth for church events, liaising with individuals to ensure participation
- Coordinated a team to execute a community initiative which provided 12 families in Scarborough with winter essentials
- Maximized customer retention with a 90% retention rate
Volunteer Experience
- Chair, Black Achievers, Toronto, ON, 2022, 2024
- Core Member, Youth Council, Toronto, ON, 2023, 2024
- Founder, Team Nigeria, Toronto, ON, 2023
Languages
English
Native or Bilingual
French
Limited Working
Yoruba
Native or Bilingual
Certification
- Food Safety Certification, SafeCheck - 2024-2029
- Smart Serve License - 2024-2029
Affiliations
- East Scarborough Boys and Girls Club
- Black Achievers Program, YMCA
- Christ Embassy, Believers Loveworld Inc.
- Scarborough Athletics S.C
- Onyx Initiative
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeInternshipWork Location
RemoteOn-SiteHybridImportant To Me
Company CultureWork-life balancePaid time offWork from home optionCareer advancementPaid sick leaveFlexible work hoursStock Options / Equity / Profit SharingQuote
The real test is not whether you avoid this failure, because you won’t. It’s whether you let it harden or shame you into inaction, or whether you learn from it; whether you choose to persevere.
Barack Obama
Software
MS Office
CRM Software
AnyDesk Remote Work Software
Google Suite
Interests
Soccer
Volunteerism
Religion
Timeline
Research Lead
Pamoja Cooperative Investment Fund
2024.01 - 2024.05
Program Facilitator
Boys and Girls Club East Scarborough
2023.11 - 2024.01
Technical Support Analyst
MCTelecoms
2022.01 - 2022.10
High School Diploma -
Sir Wilfrid Laurier Collegiate Institute
Culinary and Baking Certificate -
Centennial College
- Food Safety Certification, SafeCheck - 2024-2029
- Smart Serve License - 2024-2029
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