Tito Providence
Summary
Proven Customer Service Representative with a track record of enhancing customer loyalty and resolving disputes at Second Cup. Excelled in high-stress situations, demonstrating exceptional problem-solving and active listening skills. Achieved satisfactory resolutions, improving repeat business through empathy and critical thinking. Skilled in order fulfillment, ensuring efficiency and customer satisfaction.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Second Cup
04.2021 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Representative
McDonald's
01.2020 - 04.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Processed customer orders and accurately handled payment transactions.
Dishwasher
Milan
04.2019 - 12.2019
- Kept kitchen areas neat and clean by removing trash and organizing supplies.
- Followed supervisor instructions to complete tasks on time.
- Kept work area clean, dry, and free of debris to prevent incidents and accidents.
- Kept dishes, utensils and glassware clean and rotated following safety standards set by restaurant.
Education
No Degree -
PolyvalenteNicolas-Gatineau
Gatineau, QCSkills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Problem Resolution
- Order Fulfillment
Languages
French
Native or Bilingual
English
Native or Bilingual
Timeline
Customer Service Representative
Second Cup
04.2021 - Current
Customer Service Representative
McDonald's
01.2020 - 04.2021
Dishwasher
Milan
04.2019 - 12.2019
No Degree -
PolyvalenteNicolas-Gatineau
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