Overview
Summary
Work History
Education
Skills
Certification
Timeline
Generic

Titilayo Dosa

Surrey,British Columbia

Overview

3
3
years of professional experience
1
1
Certification

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Work History

CUSTOMER ASSISTANT (SEAFOOD DEPARTMENT)

REAL CANADIAN SUPERSTORE
05.2022 - 03.2023
  • Provide exceptional customer service.

• Ensure accurate products scanning and pricing

• Complete assigned tasks including planograms and questionnaires

• Accurately reports issues encountered while performing planogram updates.

• Set and maintain weekly promotional signage and electronic price tags using provided instructions.


  • Gained extensive knowledge in data entry, analysis and reporting.
  • Worked effectively in fast-paced environments.
  • Successfully operated heavy equipment such as forklifts.
  • Learned and adapted quickly to new technology and software applications.

ADMINISTRATION ASSISTANT

Akin Olawore And Company
03.2021 - 02.2022

• Ensuring compliance with the company's quality standards and policies.
• Answering telephone calls, responding to clients’ queries and
replying to emails.
• Managing office supplies and ordering new supplies as needed.
• Systematically filing essential company documents.
• Forwarding all correspondence, such as letters and packages, to
staff members.
• Hiring maintenance vendors to repair or replace damaged
office equipment.

Server

Embassy Hotel And Resort
01.2020 - 12.2021
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Answered customer questions about hours, seating and menu information.
  • Supported servers, food runners and bussers with keeping the dining area ready for every guest.
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Worked with front-of-house staff to move tables and adjust the seating to accommodate groups with special requests.
  • Supported servers, food runners and bussers with keeping the dining area ready for every guest.

Education

Bachelor of Science - Biochemistry

Lagos State University
Ojo, Lagos State, Nigeria
12.2015

Skills

    Strong Organizational, customer service and communication skills with the ability to independently plan and direct

    support work affairs

    Dynamic, experienced and highly qualified support worker with comprehensive knowledge about different care

    assistant roles

    Highly skilled in researching sources and identifying solutions or alternatives to customers’ complaints issues

    Function as a subject-matter expert in customer service setting and display outstanding ability to plan, coordinate,

    and implement call practices and procedures to bring significant improvements in efficiency, productivity and

    processes towards the successful attainment of organizational goals

    Team-oriented supervisor proficient in coordinating resource allocation, workforce planning, and streamlining daily

    operations and meeting strategic metrics in a timely manner

    Demonstrated leadership of diverse communication teams focusing on aligning programed goals to the mission,

    values, culture, and strategic goals of an organization

Certification

SERVING IT RIGHT CERTIFICATE OF COMPLETION 2022
Stores: Seafood Chain of Custody (The Real Canadian Superstore) 2022
Health and Safety Handbook – HMR (The Real Canadian Superstore) 2022

Emergency First Aid and CPR/ AED Level C 2022
Food safe Certificate of completion

Naloxone Certificate
FOIPPA Foundations

Timeline

CUSTOMER ASSISTANT (SEAFOOD DEPARTMENT)

REAL CANADIAN SUPERSTORE
05.2022 - 03.2023

ADMINISTRATION ASSISTANT

Akin Olawore And Company
03.2021 - 02.2022

Server

Embassy Hotel And Resort
01.2020 - 12.2021

Bachelor of Science - Biochemistry

Lagos State University
Titilayo Dosa