Titilayo Ayeni
Ontario, Canada
Summary
Experienced KYC Compliance Officer with a strong record of ensuring regulatory adherence and minimizing risk. Proficient in due diligence, meticulous customer profiling, and audit trail maintenance. A collaborative team player delivering high-quality reports for informed decision-making. Committed to upholding the highest AML and KYC standards for client and institution protection.
Overview
7
7
years of professional experience
1
1
Certification
Work History
KYC Compliance Officer
Zenith Bank Plc.
01.2018 - 09.2022
- Successfully led and mentored a team of analysts, resulting in a 20% increase in team efficiency and accuracy through effective training and streamlined processes.
- Responded to coworkers inquiries regarding compliance regulations and procedures.
- Maintained up-to-date knowledge of current and emerging compliance regulations.
- Collaborated with sales and marketing departments and other business units to address indications of improper sales practices and market conduct violations.
- Monitored and assessed compliance risks associated with operational processes and procedures.
- Conducted due diligence on existing customers, ensuring 100% compliance with regulatory requirements, and earning recognition for maintaining the highest compliance rates in the department.
- Implemented rigorous quality checks on KYC records, consistently achieving 98% accuracy and compliance, exceeding industry standards.
- Efficiently screened and identified potential risks among customers against Politically Exposed Persons (PEPs) and terrorist databases, preventing any compliance breaches or regulatory violations.
- Conducted in-depth Enhanced Due Diligence (EDD) processes, contributing to a 15% reduction in compliance violations and ensuring continued regulatory adherence.
- Streamlined and improved account opening processes, reducing processing times by 25% and enhancing customer satisfaction.
- Reviewed new prospect KYC documents to meet requirements and determine business model risk.
Client Service Specialist
Zenith Bank Plc
12.2015 - 01.2018
- Analyzed and resolved technical issues, reducing client downtime by 15%.
- Implemented process improvements, leading to a 20% increase in team efficiency.
- Developed client support documentation, improving user self-help resources and reducing support ticket volume by 25%.
- Developed and nurtured long-term client relationships, increasing client retention by 15%.
- Managed a portfolio of 200+ clients, consistently meeting and exceeding service expectations.
- Maintained a 98% customer satisfaction rate through responsive and personalized support.
- Resolved complex client inquiries, resulting in a 20% reduction in escalated issues.
Education
Diploma - Cybersecurity Specialist
CDI College
Brampton, ON04.2024
Master of Science - Information Technology
University of Lagos
Lagos, Nigeria06.2018
Bachelor of Science - Computer Science
Tai Solarin University
Nigeria04.2014
Skills
- Impact Assessment
- Business Tracking
- Quality Evaluation
- Business Planning
- Securities Valuation
- New Client Acquisition
- Due Diligence
- Risk Mitigation
- Client Financial Status Assessment
- Problem-Solving
- Relationship Building
- Risk Assessments
Certification
- Security Plus, CompTIA
- ISC2, Certified in Cybersecurity
- AML/KYC Training - Quarterly
- Business Writing & Communications
Timeline
KYC Compliance Officer
Zenith Bank Plc.
01.2018 - 09.2022
Client Service Specialist
Zenith Bank Plc
12.2015 - 01.2018
Diploma - Cybersecurity Specialist
CDI College
Master of Science - Information Technology
University of Lagos
Bachelor of Science - Computer Science
Tai Solarin University
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