Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Titilayo Ayeni

Ontario, Canada

Summary

Experienced KYC Compliance Officer with a strong record of ensuring regulatory adherence and minimizing risk. Proficient in due diligence, meticulous customer profiling, and audit trail maintenance. A collaborative team player delivering high-quality reports for informed decision-making. Committed to upholding the highest AML and KYC standards for client and institution protection.

Overview

7
7
years of professional experience
1
1
Certification

Work History

KYC Compliance Officer

Zenith Bank Plc.
01.2018 - 09.2022
  • Successfully led and mentored a team of analysts, resulting in a 20% increase in team efficiency and accuracy through effective training and streamlined processes.
  • Responded to coworkers inquiries regarding compliance regulations and procedures.
  • Maintained up-to-date knowledge of current and emerging compliance regulations.
  • Collaborated with sales and marketing departments and other business units to address indications of improper sales practices and market conduct violations.
  • Monitored and assessed compliance risks associated with operational processes and procedures.
  • Conducted due diligence on existing customers, ensuring 100% compliance with regulatory requirements, and earning recognition for maintaining the highest compliance rates in the department.
  • Implemented rigorous quality checks on KYC records, consistently achieving 98% accuracy and compliance, exceeding industry standards.
  • Efficiently screened and identified potential risks among customers against Politically Exposed Persons (PEPs) and terrorist databases, preventing any compliance breaches or regulatory violations.
  • Conducted in-depth Enhanced Due Diligence (EDD) processes, contributing to a 15% reduction in compliance violations and ensuring continued regulatory adherence.
  • Streamlined and improved account opening processes, reducing processing times by 25% and enhancing customer satisfaction.
  • Reviewed new prospect KYC documents to meet requirements and determine business model risk.

Client Service Specialist

Zenith Bank Plc
12.2015 - 01.2018
  • Analyzed and resolved technical issues, reducing client downtime by 15%.
  • Implemented process improvements, leading to a 20% increase in team efficiency.
  • Developed client support documentation, improving user self-help resources and reducing support ticket volume by 25%.
  • Developed and nurtured long-term client relationships, increasing client retention by 15%.
  • Managed a portfolio of 200+ clients, consistently meeting and exceeding service expectations.
  • Maintained a 98% customer satisfaction rate through responsive and personalized support.
  • Resolved complex client inquiries, resulting in a 20% reduction in escalated issues.

Education

Diploma - Cybersecurity Specialist

CDI College
Brampton, ON
04.2024

Master of Science - Information Technology

University of Lagos
Lagos, Nigeria
06.2018

Bachelor of Science - Computer Science

Tai Solarin University
Nigeria
04.2014

Skills

  • Impact Assessment
  • Business Tracking
  • Quality Evaluation
  • Business Planning
  • Securities Valuation
  • New Client Acquisition
  • Due Diligence
  • Risk Mitigation
  • Client Financial Status Assessment
  • Problem-Solving
  • Relationship Building
  • Risk Assessments

Certification

  • Security Plus, CompTIA
  • ISC2, Certified in Cybersecurity
  • AML/KYC Training - Quarterly
  • Business Writing & Communications

Timeline

KYC Compliance Officer

Zenith Bank Plc.
01.2018 - 09.2022

Client Service Specialist

Zenith Bank Plc
12.2015 - 01.2018

Diploma - Cybersecurity Specialist

CDI College

Master of Science - Information Technology

University of Lagos

Bachelor of Science - Computer Science

Tai Solarin University

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Titilayo Ayeni