Summary
Overview
Work History
Education
Skills
Timeline
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Titi Ikhinmwin

Ottawa,ON

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

LCBO
05.2024 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Responded to customer requests for products, services, and company information.
  • Processed customer service orders promptly to increase customer satisfaction.

Front Office Assistant

House Of IZZI
05.2023 - 09.2023
  • Enhanced customer satisfaction by promptly addressing inquiries and concerns at the front desk.
  • Streamlined office operations for increased efficiency through effective organizational tasks such as filing, scheduling, and data entry.
  • Maintained a professional and welcoming environment for clients, contributing to an overall positive experience.
  • Assisted with event coordination, ensuring successful execution of internal and external events.

Administrative Assistant/Customer Service Representative Team Lead

EVENTS BY ELLA
12.2021 - 07.2022
  • Scheduled office meetings and client appointments for staff teams.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.

Education

Bachelor of Arts - Economics

University of Ottawa

Skills

  • Conflict Management
  • Scheduling and Calendar Management
  • Problem-Solving Skills
  • Document Management
  • Relationship Building
  • Teamwork and Collaboration
  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Data Entry

Timeline

Customer Service Representative

LCBO
05.2024 - 08.2024

Front Office Assistant

House Of IZZI
05.2023 - 09.2023

Administrative Assistant/Customer Service Representative Team Lead

EVENTS BY ELLA
12.2021 - 07.2022

Bachelor of Arts - Economics

University of Ottawa

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Titi Ikhinmwin