Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Languages
Timeline
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Tithi Patel

Saint John,New Brunswick

Summary

Results-driven professional with extensive experience in customer service and food preparation, adept at thriving in team-based environments. Demonstrates a strong commitment to maintaining efficiency and safety standards while effectively adapting to evolving operational needs. Recognized for reliability and effective communication skills, consistently delivering high-quality results.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Crew Member

wendy's
Saint John, New Brunswick
02.2024 - Current
  • I work at the front counter areas, drive-thru, and other areas.
  • Take orders, prepare meals, and collect payments.
  • Demonstrate strong multitasking abilities, handling multiple orders simultaneously, without compromising quality or efficiency.
  • Work well with teammates, and accept coaching from the management team.

Supervisor

Burrito Boyz
London, Canada
02.2023 - 01.2024
  • Friendly and polite interactions with customers, accurate order taking, payment processing, and timely order fulfillment were all part of this
  • To ensure a pleasant work atmosphere, provide advice, support, and motivation.
  • Oversee the restaurant's opening and closure.
  • Effectively communicate with both employees and management.

Guest Service Agent

Holiday Inn Express & Suites
Waterloo, Canada
08.2022 - 12.2022
  • Took charge of all front desk activities, including check-in, check-out, reservations, block booking, banquet booking, and payment on arrival.
  • Emphasized customer satisfaction and loyalty.
  • Handled guest complaints and made an effort to provide a solution that would guarantee guest satisfaction.
  • Updated daily records such as occupancy reports, registration cards.

Cashier and Table

Burrito Boyz
London, Canada
02.2022 - 08.2022
  • Friendly and polite interactions with customers, accurate order taking, payment processing, and timely order fulfillment were all part of this.
  • During busy hours, I worked smoothly with other team members to guarantee effective service delivery and smooth operations.

Industrial Training

The Leela Palace
Udaipur, India
12.2019 - 03.2020
  • I completed four months of training and gained knowledge of all four major departments: Front Office, Housekeeping, Service, and Kitchen.

Vocational Training

Renaissance
Ahmedabad, India
05.2019 - 06.2019
  • A 45-day baseline front office training program to learn about the real hospitality industry.

Education

Graduate certificate - Hospitality and Tourism Operations Management

Fanshawe College
London, ON
08.2023

BBA - Hotel Management

Dharmsinh Desai University
Nadiad, India
05.2021

Skills

  • Effective Communication
  • Experienced with Opera Platform
  • Flexibility
  • Effective Time Management
  • Detail-Oriented Accuracy
  • Collaborative Team Member
  • Customer engagement

Accomplishments

  • Opera Training
  • Smart Serve
  • Safety Handlers Certificate
  • Worker’s Health and Safety
  • WSET Level-1 Certificate
  • Prudhomme
  • Squirrel server training

Certification

  • Opera Training
  • Smart Serve
  • Safety Handlers Certificate
  • Worker’s Health and Safety
  • WSET Level-1 Certificate
  • Prud'homme Beer Certification
  • Squirrel server training

Languages

English
Full Professional
Hindi
Professional
Gujarati
Native/ Bilingual

Timeline

Crew Member

wendy's
02.2024 - Current

Supervisor

Burrito Boyz
02.2023 - 01.2024

Guest Service Agent

Holiday Inn Express & Suites
08.2022 - 12.2022

Cashier and Table

Burrito Boyz
02.2022 - 08.2022

Industrial Training

The Leela Palace
12.2019 - 03.2020

Vocational Training

Renaissance
05.2019 - 06.2019

Graduate certificate - Hospitality and Tourism Operations Management

Fanshawe College

BBA - Hotel Management

Dharmsinh Desai University

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Tithi Patel