Summary
Work History
Education
Skills
Accomplishments
Timeline
OfficeManager

TISHORA MONIQUE ANGEL CARTER

104 Black Creek Blvd, York,ON

Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Work History

Cashier/Customer Service Representative

Caribbean Airlines Duty Free
Trinidad And Tobago
03.2022 - 09.2022
  • Offered friendly and efficient service to customers, handled challenging situations with ease
  • Worked to maintain outstanding attendance record.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Provided friendly service and assistance to clients, promoted customer loyalty, satisfaction and sales.
  • Helped customers complete purchases, locate items and join reward programs.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.

Customer Service Representative

IQor
Trinidad And Tobago
05.2021 - 09.2021
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.

Education

Diploma - Business Management

Toronto School of Management
Toronto, ON
2024

Business

San Juan North Secondary School
Trinidad And Tobago
01.2022

High School Diploma -

EL Dorado West Secondary School
Target Road, El Dorado
06.2020

Skills

  • Administrative support
  • Inbound and Outbound Calling
  • Money handling abilities
  • Computer-literate
  • Leadership and teamwork
  • Communication abilities
  • Stocking and Replenishing
  • Business Development Understanding
  • Typing Proficiency
  • Microsoft Windows
  • Money Handling Abilities
  • Managing Multiple Tasks
  • POS Systems Expertise
  • Computer Proficiency

Accomplishments

  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Timeline

Cashier/Customer Service Representative

Caribbean Airlines Duty Free
03.2022 - 09.2022

Customer Service Representative

IQor
05.2021 - 09.2021

Diploma - Business Management

Toronto School of Management

Business

San Juan North Secondary School

High School Diploma -

EL Dorado West Secondary School
TISHORA MONIQUE ANGEL CARTER