TISHITA AGGARWAL
Fort McMurray
Summary
Enthusiastic and adaptable individual with experience in customer service, sales, and inventory management, seeking a Cashier position at the Oil Sands Discovery Centre. Proven ability to provide excellent customer service, handle transactions accurately, and address inquiries effectively. Passionate about contributing to a positive visitor experience, fostering a welcoming environment, and increasing public awareness of the Athabasca Oil Sands.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Personal Shopper (Part-time)
Real Canadian Superstore
09.2024 - Current
- Provided exceptional customer service to over 50 customers per shift by assisting with general questions, fulfilling orders, and maintaining a positive shopping environment.
- Accurately fulfilled an average of 25 customer orders per shift, selecting quality products and maintaining a 98% accuracy rate.
- Processed customer transactions efficiently using debit, credit, cash, and gift cards, adhering to all cash handling procedures.
Sales Associate (Part-time)
The Shoe Co.
06.2024 - 09.2024
- Enhanced customer engagement and satisfaction by actively promoting special offers and loyalty programs, resulting in a 10% increase in loyalty program sign-ups.
- Ensured efficient sales transactions and promptly resolved customer inquiries in a fast-paced retail setting, consistently exceeding customer satisfaction targets.
- Collaborated effectively with team members to devise strategies for achieving sales targets, contributing to a 5% increase in overall sales.
Bookkeeper and Inventory Manager (Part-time)
Aggarwal Medical Store
10.2021 - 05.2023
- Utilized CA MAX software to accurately file Goods and Services Tax (GST) reports, ensuring compliance and minimizing errors.
- Streamlined inventory management processes, reducing stock discrepancies by 15% and improving overall efficiency.
- Managed accounts payable and receivable, contributing to the financial stability of the business.
Customer Service Lead (Part-time)
Aggarwal Pet Kingdom
01.2019 - 03.2021
- Led a team of 5 in delivering outstanding customer service, creating an engaging and inclusive shopping experience for all customers.
- Supported the Store Manager in achieving sales targets and operational excellence through teamwork and coaching, resulting in a 7% improvement in team performance.
- Assisted with opening and closing the store, ensuring all operational tasks were completed to the highest standards and adhering to all safety protocols.
Education
Diploma - Human Resource Management
Keyano College
Fort McMurray, AB04-2026
Bachelor of Commerce -
Panjab University
Chandigarh, India05-2023
Skills
- Customer Service Excellence: Greeting & Welcoming Guests, Providing Visitor Orientation, Answering Inquiries (In-Person & Telephone), Issue Resolution, Conflict Resolution, Exceptional Customer Service Skills, Active Listening
- Cash Handling & Transactions: Processing Admissions Payments (Debit, Credit, Cash), Operating POS Systems, Balancing Cash Drawers, Handling Refunds
- Communication & Interpersonal: Verbal Communication, Written Communication, Interpersonal Skills, Building Relationships, Developing Networks
- Teamwork & Collaboration: Building Collaborative Environments, Team Member Support, Positive Team Interactions, Working Independently & as Part of a Team
- Problem-Solving & Adaptability: Creative Problem Solving, Identifying Solutions, Agility, Systems Thinking, Flexible Scheduling (Weekends & Holidays)
- Technical & Other: MS Office Suite (Word, Excel), CA MAX, Basic Knowledge of Fort McMurray and surrounding area, Passion for Working with People
Languages
English
Full Professional
Hindi
Professional Working
Punjabi
Professional Working
Certification
- SafeCheck Advanced Food Safety Certification Program - May 2024
- ProServe Liquor Staff Training Certification Program – August 2024
- Human Resource Internship – GE Aerospace (Through Forage) – October 2023
- Infosys Company Retail Certification Program – October 2023
Timeline
Personal Shopper (Part-time)
Real Canadian Superstore
09.2024 - Current
Sales Associate (Part-time)
The Shoe Co.
06.2024 - 09.2024
Bookkeeper and Inventory Manager (Part-time)
Aggarwal Medical Store
10.2021 - 05.2023
Customer Service Lead (Part-time)
Aggarwal Pet Kingdom
01.2019 - 03.2021
- SafeCheck Advanced Food Safety Certification Program - May 2024
- ProServe Liquor Staff Training Certification Program – August 2024
- Human Resource Internship – GE Aerospace (Through Forage) – October 2023
- Infosys Company Retail Certification Program – October 2023
Diploma - Human Resource Management
Keyano College
Bachelor of Commerce -
Panjab University
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