Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kiara Harrison

Escondido

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Gifted at working with all types of personalities. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

8
8
years of professional experience

Work History

Patient Service Representative

Sharp Healthcare
06.2024 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Used Epic to schedule appointments.
  • Handled customer service inquiries in person, via telephone and through email.
  • Served as a reliable source of information for patients regarding appointment scheduling, insurance coverage inquiries, and general office policies.
  • Built and maintained positive working relationships with patients and staff.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Greeted and assisted patients with check-in procedures.

Patient Service Representative

Rady's Children's Hospital
07.2022 - Current
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Verified insurance eligibility and coverage for patients.
  • Entered patient demographic and insurance data
  • Assisted patients in filling out check-in and payment paperwork.
  • Took copayments and compiled daily financial records.

Sales Associate

Finish Line
08.2021 - Current
  • Greeted customers and helped with product questions, selections and purchases.
  • Balanced and organized cash register by handling cash, counting change and storing coupons.
  • Issued receipts and processed refunds, credits or exchanges.
  • Folded and arranged merchandise in attractive displays to drive sales.

Student Assistant

California State University San Marcos
01.2020 - Current
  • As a student assistant in the technology help center my job is to covert documents and make sure they are accessible to any and all students on campus.
  • Helped with administrative support by managing incoming calls, coordinating files and sorting mail.
  • Completed clerical tasks such as filing, copying and distributing mail.
  • Supported student learning objectives through personalized and small group assistance.

Clinical Assistant

Covid Clinic, Inc
06.2020 - 02.2021
  • Screened and checked in patients for Covid 19 Testing.
  • Scheduled and Authorized appointment center dates.
  • Tested and transported Covid 19 specimen to lab.
  • Performed various duties such as answering phones, responding to emails and other office duties.

Team Member/Cashier

San Diego Zoo
03.2019 - 08.2019
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Arranged and prepared tables for customers to offer memorable experiences to guests.

Sales Associate

JCPenney
07.2017 - 02.2018
  • Cashier.
  • Provided positive first impressions to welcome existing, new and potential customers.
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
  • Answered customer questions regarding sizing, accessories and proper care for merchandise.

Party Host

Johns Incredible Pizza Company
12.2016 - 07.2017
  • Planned parties according to customer specifications.
  • Decorated and set tables in accordance with party themes and age groups.
  • Took reservations by phone and walk-in.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.


Education

Mount Miguel High School
San Diego, CA

Bachelor of Science - Human Development

California State University San Marcos
San Marcos, CA
05.2023

Skills

  • Customer Service
  • Retail Sales
  • Cashiering
  • Merchandising
  • Cash Handling
  • Communication Skills

Timeline

Patient Service Representative

Sharp Healthcare
06.2024 - Current

Patient Service Representative

Rady's Children's Hospital
07.2022 - Current

Sales Associate

Finish Line
08.2021 - Current

Clinical Assistant

Covid Clinic, Inc
06.2020 - 02.2021

Student Assistant

California State University San Marcos
01.2020 - Current

Team Member/Cashier

San Diego Zoo
03.2019 - 08.2019

Sales Associate

JCPenney
07.2017 - 02.2018

Party Host

Johns Incredible Pizza Company
12.2016 - 07.2017

Mount Miguel High School

Bachelor of Science - Human Development

California State University San Marcos

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