Tirzo Zamago
Canyon Country
Summary
Skilled Technician with extensive experience in auto glass repair, installation, and ADAS recalibrations. Demonstrates strong problem-solving, troubleshooting, and customer service abilities while maintaining industry safety standards. Eager to leverage expertise and contribute to a dynamic team focused on high-quality installations and exceptional customer satisfaction.
Overview
11
11
years of professional experience
Work History
Technician
Auto Fast Glass
01.2021 - Current
- Inspect vehicle glass damage and determine appropriate repair or replacement options.
- Remove damaged windshields, door glass, back glass, and quarter glass safely and efficiently.
- Install replacement auto glass using proper tools, primers, and urethane application techniques.
- Perform ADAS (Advanced Driver Assistance Systems) recalibrations when required (static and/or dynamic).
- Ensure all installations meet industry safety standards and manufacturer specifications.
- Maintain accurate work orders, documentation, and customer signatures on-site.
- Communicate clearly with customers, explaining repair steps, safety precautions, and post-installation care.
- Manage mobile job scheduling, planning, and route efficiency to complete daily assignments on time.
- Keep mobile service vehicle stocked, clean, and organized with tools, glass, and materials.
- Handle glass inventory, pick-ups, and returns as needed.
- Operate safely in varied weather conditions and work environments.
- Follow PPE, handling protocols, and all company safety policies.
- Provide exceptional customer service and uphold a professional appearance.
- Collaborate with dispatch, customer service, and warehouse teams to ensure smooth operations.
Warehouse Clerk
Mygrant Glass Co
08.2017 - 01.2021
- Pull and prepare auto glass orders for customer pickup with accuracy and attention to detail.
- Verify part numbers, glass types, moldings, and accessories before releasing orders.
- Assist customers and technicians at the will-call counter with professionalism and prompt service.
- Load windshields, door glass, back glass, and other parts safely into customer vehicles.
- Inspect glass for defects or damage before handing off to customers.
- Maintain an organized will-call area, ensuring all orders are staged and labeled correctly.
- Communicate with warehouse staff, drivers, and dispatch regarding order status and inventory needs.
- Use warehouse management systems or scanning devices to track inventory and order fulfillment.
- Receive and restock incoming glass shipments as needed.
- Follow all safety guidelines for glass handling, storage, and equipment operation.
- Perform daily checks of racks, stock locations, and will-call orders to ensure accuracy.
- Handle customer issues or discrepancies professionally and escalate when necessary.
- Keep work area clean and adhere to company safety and operational procedures.
Installer Helper
Rick K Southern Flooring
06.2014 - 08.2017
- Assist lead installers with measuring, cutting, and fitting hardwood flooring materials.
- Prepare job sites by clearing debris, moving furniture, and setting up tools and equipment.
- Help prepare subfloors through cleaning, leveling, and minor repairs as directed.
- Carry, unload, and stage hardwood flooring, adhesives, and supplies for installation.
- Operate basic hand tools and assist with power tools under supervision.
- Support sanding, staining, and finishing tasks by prepping surfaces and cleaning between steps.
- Remove old flooring materials and dispose of debris in a safe and organized manner.
- Maintain a clean, safe job site by sweeping, vacuuming, and organizing tools.
- Follow instructions from lead installers and contribute to efficient workflow.
- Assist with transporting materials to and from the work vehicle or warehouse.
- Learn installation techniques and industry best practices through on-the-job training.
- Communicate professionally with team members and homeowners as needed.
- Adhere to safety guidelines and wear proper PPE at all times.
Education
High School Diploma -
Birmingham Community Charter High School
Van Nuys, CA06-2015
Skills
- Problem-solving
- Customer service
- Installation and repair
- Attention to detail
- Equipment maintenance
- Power Tools and Equipment
- Troubleshooting
- Bilingual
Timeline
Technician
Auto Fast Glass
01.2021 - Current
Warehouse Clerk
Mygrant Glass Co
08.2017 - 01.2021
Installer Helper
Rick K Southern Flooring
06.2014 - 08.2017
High School Diploma -
Birmingham Community Charter High School