3
Languages
1
Certification
4
years of professional experience
People manager with strengths in leadership development, coaching, and effective communication. Skilled in problem-solving, organization, and multitasking to improve team performance, streamline workflows, and support a positive guest experience.
Work History
People Manager
1 Year 11 Months- Monitored daily shift execution to support speed, accuracy, and guest experience
- Resolved team issues promptly to maintain productive and respectful work environment
- Implemented data-driven decision-making processes, improving overall departmental efficiency.
- Enhanced team productivity by implementing efficient workflow processes and time management strategies.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Assisted in recruiting, hiring and training of team members.
Guest Experience Manager
6 Months- Trained crew on hospitality expectations, communication, and guest engagement techniques.
- Communicated with shift leaders to address bottlenecks and improve service speed.
- Analyzed guest data to identify trends and areas for improvement in service delivery.
- Conducted regular inspections of hotel facilities, ensuring cleanliness, safety, and compliance with brand standards.
- Introduced innovative upselling techniques that resulted in increased revenue from add-on services and amenities.
Crew Member
1 Year- Greeted customers and processed orders accurately at counter, drive-thru, and kiosks.
- Prepared menu items following food safety, quality, and portioning standards.
- Adapted quickly to changing priorities and learned station tasks across shifts.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
Education
Diploma - Business Management
Skills
Leadership development
Coaching
Motivation techniques
Action planning
Effective communication
Verbal communication
Teamwork and collaboration
Influencing others
Problem-solving abilities
Multitasking
Organizational skills
Office software skills
Certification
Investment Funds in Canada by CSI with 75% grades.
Languages
English
Full Professional
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
Interests
Camping
Road Trips
Horseback Riding
Timeline
People Manager
McDonald's Restaurant
11.2024 - CurrentRead More
Guest Experience Manager
McDonald's Restaurant
05.2024 - 11.2024Read More
Crew Member
McDonald's Restaurant
04.2023 - 04.2024Read More
Humber College
Diploma from Business Management
Read More